Top Help Desk Software: A Comprehensive Comparison
If you are looking to automate your Customer Support, you have come to the right place. In this article, we will provide you with a comprehensive comparison of the top help desk software solutions available in the market. We will also discuss the benefits of using that software, the features to consider when making a […]
Maximizing Profits: 5 Ways to turn your Customer Support Strategy into a Revenue stream
As a business owner, you are always looking for ways to maximize profits. One area that is often overlooked is customer support. Many companies view customer support as a necessary expense, but what if I told you that customer support could be turned into a revenue stream? In this article, I will explain why customer […]
Maximizing Customer Satisfaction: Customer Service vs Customer Support
In today’s digital age, customers have more options than ever before. They can research products, read reviews, and compare prices with just a few clicks. With so much competition, businesses must provide exceptional customer service and support to stand out. But what exactly does that entail, and how can businesses ensure they are meeting customers’ […]
How Live Chat Monitoring through Keyword Spotting Skyrockets Support
Live chat monitoring is the perfect way for any business to increase its customer support and performance. 79% of businesses say that utilizing the live chat feature has had a positive effect on sales, revenue, and customer loyalty. So it’s a no-brainer that the next step should be using chat monitoring and other features like […]
How to Customize Canned Responses in your Support Inbox
Canned responses could completely transform your customer’s support experience, and here’s why. Nowadays, customers expect support to be helpful, personalized, and quick. In fact, around 12% of users expect a response in just 15 minutes from a support agent. When we compare that to the actual average response of 12 hours, canned responses are a […]
How to Track the WhatsApp Live Chat Metrics of your Support Agents
Are you tracking your WhatsApp live chat metrics? No? Well, you should be! WhatsApp has become a vital part of every business’s customer support strategy, and it’s clear to see why. With over 2 billion active users worldwide and an average of 100 million messages sent on the channel per day, WhatsApp is one of […]
Why It’s Important to Track the Support Metrics of your SaaS
No matter what your product is or the type of business you run, customer service is king. Did you know that 52% of customers would be willing to pay a higher price for products or services if they could also expect a higher level of customer service? The difference between good and great customer service […]
CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?
Did you know that 64% of consumers stop using a product after a poor customer experience? Luckily, there is a simple metric that can help you identify and measure your customer’s level of satisfaction, so you can stop them from leaving. Say hello to the customer satisfaction score (CSAT). The CSAT score is a metric […]
The Best Free Knowledge Base Software for 2023
You’ve probably heard it a million times: it’s important to keep the customer happy. And it’s never been easier than now, thanks to knowledge base software. Imagine: you’re a customer support manager for a SaaS company, and your team constantly needs information from other departments to help your customers solve their issues. Then, your customers […]
Best Digital Adoption Platforms to consider in 2023
Did you know that there are currently approximately 30,000 SaaS companies, and globally, there are about 14 billion SaaS customers? The SaaS market is a very competitive industry. And with its continued growth, it won’t slow down. Because of this, SaaS companies are always seeking solutions to help them improve onboarding, learning, and adoption. And […]
The top 5 Intercom alternatives
Did you know that sales, marketing, and support teams at more than 25,000 businesses use Intercom’s platform daily? That’s a pretty significant number. If you’re interested in the SaaS industry, you’ve probably heard about or experimented with Intercom. With its sophisticated solutions and features, it’s one of the most popular tools today. While it’s a […]
FROGED Product Updates: November
Our product updates for Novemberfocus on omnichannel communication with your clients, and performance metrics to optimize your user onboarding experience. Email Channel Integration Update With our latest email integration, you now have a universal inbox allowing you to unite all of your communication channels – whether it is chat, FB Messenger, email, or WhatsApp. Simply choose […]