You’ve probably heard it a million times: it’s important to keep the customer happy. And...
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Category: Customer Support
Did you know that there are currently approximately 30,000 SaaS companies, and globally, there are...
Did you know that sales, marketing, and support teams at more than 25,000 businesses use...
Our product updates for Novemberfocus on omnichannel communication with your clients, and performance metrics to...
The importance of customer support in the SaaS industry has always been there, but today,...
Did you know 89% of millennials use a search engine to find answers before calling...
Did you know that purchase frequency is 250% higher when a company offers omnichannel touchpoints...
Did you know that customers prefer knowledge bases over all other self-service channels? Crazy right?...
Over the past few years, the SaaS industry’s competitive landscape has been on the rise....
Our shift towards modern technology has completely changed the way we work – and so...
We sat down with Last Basic’s COO, Steven Janssens to discuss how they have been...
You’ve probably entered a website recently and a live chat window popped up asking you...