Unique solutions for unique needs
In today’s fast-paced business world, basic tools just don’t cut it. Companies like yours, need more.
Comprehensive customer management
From acquisition to retention, FROGED equips you with the ultimate toolkit to master every customer interaction in one hub. Elevate your service, supercharge your follow-ups, and watch your customers stay for the long haul. With FROGED, they won’t just return—they’ll never want to leave!
- Integration with the most popular communication channels.
- Maintain consistency in your responses and reduce the workload on your support team.
- Create a comprehensive knowledge base to empower customers to find answers on their own.
Fulll-time personalization
Our approach to personalization goes beyond simple automated messaging. We deepen our understanding of your customers’ preferences and behaviors, as well as your business, so you can create unique interactions that resonate with each individual. Every touchpoint is meaningful and relevant, driving customer loyalty and long-term success.
- Track and analyze customer behaviour to create highly personalized experiences.
- Employ customer feedback tools like CSAT (Customer Satisfaction) and NPS (Net Promoter Score) to understand customer journeys and tailor your messaging and offers.
Analytical insights
Gain valuable insights into customer behavior and campaign performance to make informed decisions and optimize your strategies. Our platform offers real-time detailed analytics, complete dashboards, campaign performance reports, and more.
- Monitor key metrics from your inbox and agent performance.
- Access up-to-the-minute data on customer interactions and campaign performance.
- Target specific segments with tailored marketing campaigns for maximum impact.
Limitless scalability
Whether you have thousands or millions of customers, our platform is designed to grow with you without compromising performance or service quality. This includes scalable infrastructure, robust processing capabilities, and customization options to suit your company’s specific needs.
- Handle large volumes of data and customer interactions seamlessly.
- Enjoy uninterrupted service and performance, no matter how large your customer base becomes.
- Meet your specific business requirements with a range of customization options.
Safeguarding your customer data
At FROGED, we recognize that your customer data is invaluable. That’s why we prioritize its security with rigorously tested and top-tier measures to ensure its protection.
- GDPR compliance
We adhere to the General Data Protection Regulation (GDPR) to handle personal data lawfully and transparently.
- Storage Permission
Request storage permission seamlessly to align with GDPR rules and gain clear consent for storing customer data.
- Cookie control
With just a click, you can manage cookie consent settings from our intuitive Widget, ensuring compliance without breaking a sweat.
Compliance
At FROGED, we recognize that your customer data is invaluable. That’s why we prioritize its security with rigorously tested and top-tier measures to ensure its protection.
- ISO27001:
The international standard for information security that defines the specifications for an effective ISMS (Information Security Management System).
- ISO27017:
The information security best practice framework for cloud service providers and their customers.
- ISO27018:
Provides a best practice basis for the protection of personally identifiable information (PII) in the cloud for organizations that act as processors of this information: it is linked to ISO 27001.
We're here for you
If you’re struggling to reach your target audience and want to improve customer engagement or you’re finding it difficult to manage multiple channels, or you simply want to improve you brand consistency and take advantage of cross-platform publishing. We’re here for you.