Customer success and support, made easy.

No more indefinite waiting for your customers. Seamlessly handle the maximum volume of daily requests with our comprehensive suite of tools, designed to elevate and optimize your service quality.

Make every interaction count

Empower your team to deliver exceptional service with our innovative tools.

SEAMLESS CHANNEL HOPPING

Easily switch communication channels to meet your customers where they are. We cover all ways and channels of communication with your customers so you can seamlessly engage and connect with them at every touchpoint, without losing any context or information.

AUTOMATED WORFLOWS

Simplify your support processes with powerful automation. Boost efficiency and allow your team to focus on more complex and meaningful tasks.

CUSTOMER SEGMENTATION

Categorize customers by behaviour and preferences. Provide personalized support tailored to each customer’s unique needs effortlessly with just one click.

ANALYTICS & REPORTING

Gain insights into your support team’s performance with detailed analytics, empowering data-driven decisions to continuously improve your customer service.

ROBUST INTEGRATIONS

Seamlessly integrate FROGED with your existing tools and systems, including CRM platforms, knowledge bases, and communication tools. Keep all customer interactions and data in one place for a streamlined workflow.

INTERNAL COLLABORATION FEATURES

Improve your team collaboration with internal notes, mentions, conversation tracking, tags, groups, and custom views available within each conversation. Keep everyone on the same page and ensure efficient communication within your team.

Last but not least: Managers

When we say we ensure to make it easier for your team, we mean literally everyone on the team.

Manage your support team with tools for task assignment, schedule management, and workload coordination.

Advanced metrics allow you to track your team’s performance and monitor efficiency and service quality.

Create detailed reports on team performance and customer interactions.

Set and customize access and permission levels for your team members.

We're here for you

If you still have some questions and don’t know how to get started, don’t worry, we’re here to help and explore all the ways FROGED can be easily integrated into your team.