PLANS & PRICING
Simple & transparent pricing
Choose the FROGED pricing plan to fit your customer success needs: Basic, Started or Professional. No surprise fees.
Plans
Basic
The essentials to optimize communications with your customers.
$212 /monthly
1 Seat
Up to 3,000 min of Voice Calls
Email and Chat channels
Easy-to-use, collaborative inbox
Knowledge Base Customer Portal
Preconfigured metrics
Starter
For small teams that need to quickly gain control over message overload across channels.
$479 /monthly
Up to 3 seats
Up to 7,000 min of Voice Calls
Whatsapp, Facebook Messenger, Email and Chat channels
Real-time collaboration
Knowledge Base Customer Portal
Preconfigured metrics and team performance analytics
Professional
For teams that need more flexibility in customized workflows and team management.
$1236 /monthly
Up to 7 seats
Up to 11,000 min of Voice Calls
Whatsapp, Facebook Messenger, Email and Chat channels
Inbox Groups and Conversation Routing
Knowledge Base PRO
Multiple Business Hours
Detailed metrics and analytics for team performance
Zapier and Jira Integration
Enterprise-grade security and compliance
Never lose a chance to communicate with your customers
If you choose a plan with voice calls and at the end of the month you run out of minutes, you can always buy a pack of Extra 500 Minutes.
Compare plans
CHANNELS
Voice Calls
1500′ Inbound
1500′ Outbound
1500′ Inbound
1500′ Outbound
1500′ Inbound
1500′ Outbound
Custom
Emails
LiveChat
Facebook Messenger
Google Meet Videocalls
AGENT PRODUCTIVITY & HELP DESK
Team Members
1
Up to 3
Up to 7
Custom
Saved Replies
Availability Status
Desktop, Email and Slack Notifications
Inbox Groups
Conversation Routing
Multiple Business Hours
Office Hours
REPORTING
Preconfigured Analysis Panels
Call Recording * 1 month storage
Customer Satisfaction Survey (CSAT)
Customer Reports
SUPPORT
Help center access
FROGED online service support
Dedicated Customer Success Manager
Basic
$409 / annually
Voice Calls (1500′)
LiveChat
1 Team Member
Saved Replies
Availability Status
Desktop, Email & Slack Notifications
Preconfigured Analysis Panels
Call Recording* 1 month storage
Help Center Access
FROGED Online Service Support
Starter
$936 / annually
Voice Calls (3500′)
LiveChat
Facebook Messenger
Google Meet Videocalls
3 Team Members
Saved Replies
Availability Status
Desktop, Email & Slack Notifications
Preconfigured Analysis Panels
Customer Satisfaction Survey (CSAT)
Professional
$422 / annually
Voice Calls (5500′)
LiveChat
Facebook Messenger
Google Meet Videocalls
7 Team Members
Saved Replies
Availability Status
Desktop, Email & Slack Notifications
Inbox Groups
Conversation Routing
Multiple Business Hours
Preconfigured Analysis Panels
Call Recording* 1 month storage
Customer Satisfaction Survey (CSAT)
Help Center Access
FROGED Online Service Support
Enterprice
custom
PhoneCalls (5500′)
LiveChat
Facebook Messenger
Google Meet Videocalls
7 Team Members
Saved Replies
Availability Status
Desktop, Email & Slack Notifications
Inbox Groups
Conversation Routing
Multiple Business Hours
Preconfigured Analysis Panels
Call Recording* 1 month storage
Customer Satisfaction Survey (CSAT)
Custom Reports
Help Center Access
FROGED Online Service Support
Dedicated Customer Success Manager
BASIC
from $39 / month
- PhoneCalls (1500' Inbound & 1500' Outbound)
- LiveChat
- 1 Team Member
- Saved replies
- Availability Status
- Desktop, Email and Slack Notifications
- Preconfigured analysis panels
- Call Recording * 1 month storage
- Help center access
- FROGED online service support
FIND YOUR ANSWERS
Frequently asked questions.
FREE TRIAL
Do you offer a free trial?
Yes, we do. You can try FROGED for 7 days without any cost but only if you choose a plan beforehand. If you have any questions about our solutions, contact us – we love hearing from our clients.
What happens once the trial period ends?
Once you complete your trial period, you will be charged for the plan you’ve selected before. (Basic, Starter, Professional, or Enterprise). If you aren’t sure what plan is the right fit, contact us or let us know if you’d like an extension – we are happy to help!
Will we be charged when our trial is up?
Yes.
GENERAL
How are monthly active users (MAU’s) calculated?
MAU refers to Monthly Active Users. FROGED plans are inclusive of usage defined as:
– Users who login and navigate into your solution
– Customers who open a chat conversation within the chat
– Customers that you engage with proactive communication such as automessages, flows or emails
What happens if I go over my plan limit?
If you go over your plan limit. No worries, our customer success team will reach out to find the best solution for your team. Working with FROGED is a true partnership, so let’s talk! No surprises, we promise.
What is a Knowledge Base?
A knowledge base is a section where you house all of your documents that help empower your customers through education of your product. These can be articles, tutorials and videos. As your product evolves you will most likely have a library of content.
When should I add the Knowledge Base toolkit?
You’ll want to consider adding the Knowledge Base tool when one or all of the below growth milestones occur: – When you have or want to create 25 or more documents for your knowledge base – When you need to automatically import your knowledge base from other platforms – If your knowledge base is multilingual If you’re still not sure when to add Knowledge Base to your toolkit, let’s talk! Learn More
