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PLANS & PRICING

Simple & transparent pricing

Choose the FROGED pricing plan to fit your customer success needs: Basic, Started or Professional.  No surprise fees.

Plans

Basic

The essentials to optimize communications with your customers.

$212 /monthly

1 Seat

Up to 3,000 min of Voice Calls

Email and Chat channels

Easy-to-use, collaborative inbox

Knowledge Base Customer Portal

Preconfigured metrics

Starter

For small teams that need to quickly gain control over message overload across channels.

$479 /monthly

Up to 3 seats

Up to 7,000 min of Voice Calls

Whatsapp, Facebook Messenger, Email and Chat channels

Real-time collaboration

Knowledge Base Customer Portal

Preconfigured metrics and team performance analytics

Professional

For teams that need more flexibility in customized workflows and team management.

$1236 /monthly

Up to 7 seats

Up to 11,000 min of Voice Calls

Whatsapp, Facebook Messenger, Email and Chat channels

Inbox Groups and Conversation Routing

Knowledge Base PRO 

Multiple Business Hours

Detailed metrics and analytics for team performance

Zapier and Jira Integration

Enterprise-grade security and compliance

Never lose a chance to communicate with your customers

If you choose a plan with voice calls and at the end of the month you run out of minutes, you can always buy a pack of Extra 500 Minutes.

Compare plans

BASIC

$39 / month

STARTER

$106 / month

PROFESSIONAL

$422 / month

ENTERPRISE

custom / month

CHANNELS

Voice Calls

1500′ Inbound
1500′ Outbound

1500′ Inbound
1500′ Outbound

1500′ Inbound
1500′ Outbound

Custom

Emails

LiveChat

WhatsApp

Facebook Messenger

Google Meet Videocalls

AGENT PRODUCTIVITY & HELP DESK

Team Members

1

Up to 3

Up to 7

Custom

Saved Replies

Availability Status

Desktop, Email and Slack Notifications

Inbox Groups

Conversation Routing

Multiple Business Hours

Office Hours

REPORTING

Preconfigured Analysis Panels

Call Recording * 1 month storage

Customer Satisfaction Survey (CSAT)

Customer Reports

SUPPORT

Help center access

FROGED online service support

Dedicated Customer Success Manager

Basic

$409 / annually

Voice Calls (1500′)

Email

LiveChat

1 Team Member

Saved Replies

Availability Status

Desktop, Email & Slack Notifications

Preconfigured Analysis Panels

Call Recording* 1 month storage

Help Center Access

FROGED Online Service Support

Starter

$936 / annually

Voice Calls (3500′)

Email

LiveChat

WhatsApp

Facebook Messenger

Google Meet Videocalls

3 Team Members

Saved Replies

Availability Status

Desktop, Email & Slack Notifications

Preconfigured Analysis Panels

Customer Satisfaction Survey (CSAT)

Professional

$422 / annually

Voice Calls (5500′)

Email

LiveChat

WhatsApp

Facebook Messenger

Google Meet Videocalls

7 Team Members

Saved Replies

Availability Status

Desktop, Email & Slack Notifications

Inbox Groups

Conversation Routing

Multiple Business Hours

Preconfigured Analysis Panels

Call Recording* 1 month storage

Customer Satisfaction Survey (CSAT)

Help Center Access

FROGED Online Service Support

Enterprice

custom

PhoneCalls (5500′)

Email

LiveChat

WhatsApp

Facebook Messenger

Google Meet Videocalls

7 Team Members

Saved Replies

Availability Status

Desktop, Email & Slack Notifications

Inbox Groups

Conversation Routing

Multiple Business Hours

Preconfigured Analysis Panels

Call Recording* 1 month storage

Customer Satisfaction Survey (CSAT)

Custom Reports

Help Center Access

FROGED Online Service Support

Dedicated Customer Success Manager

BASIC

from $39 / month

FIND YOUR ANSWERS

Frequently asked questions.

FREE TRIAL

Yes, we do. You can try FROGED for 7 days without any cost but only if you choose a plan beforehand. If you have any questions about our solutions, contact us – we love hearing from our clients. 

Contact us

Once you complete your trial period, you will be charged for the plan you’ve selected before. (Basic, Starter, Professional, or Enterprise). If you aren’t sure what plan is the right fit, contact us or let us know if you’d like an extension – we are happy to help!

Contact us

Yes.

GENERAL

MAU refers to Monthly Active Users. FROGED plans are inclusive of usage defined as:

– Users who login and navigate into your solution
– Customers who open a chat conversation within the chat
– Customers that you engage with proactive communication such as automessages, flows or emails

 

If you go over your plan limit. No worries, our customer success team will reach out to find the best solution for your team. Working with FROGED is a true partnership, so let’s talk! No surprises, we promise.

A knowledge base is a section where you house all of your documents that help empower your customers through education of your product. These can be articles, tutorials and videos. As your product evolves you will most likely have a library of content.

You’ll want to consider adding the Knowledge Base tool when one or all of the below growth milestones occur: – When you have or want to create 25 or more documents for your knowledge base – When you need to automatically import your knowledge base from other platforms – If your knowledge base is multilingual If you’re still not sure when to add Knowledge Base to your toolkit, let’s talk! Learn More

Our dynamic and flexible platform is built with a simple philosophy: be more proactive and less reactive, create brand advocates and make it easy. Like, really easy.

    Next generation
    FROGED has been a beneficiary of the European Social Fund whose objective is to achieve quality employment, as well as promote the sustainability of quality of employment and promote labor mobility. Thanks to this fund and within the comprehensive qualification and employment program PICE of the Chamber of Commerce of Malaga we have obtained incentives for quality hiring referred to the call published in the Official Bulletin of the Province of Malaga (nº 176 dated 16-09-2019).

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