Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 1–15 of 135 results
Knowledge base systems: Best practices and examples

Knowledge base systems: Best practices and examples

Did you know that customers prefer knowledge bases over all other self-service channels? Crazy right?...

Should you choose Hybrid or Native Apps for better SaaS UX

Should you choose Hybrid or Native Apps for better SaaS UX

Introduction You’ve launched a successful SaaS product and now you’re looking to grow your user...

The ‘Aha’ Moment Product Guide: How to Identify and Measure

The ‘Aha’ Moment Product Guide: How to Identify and Measure

Let’s go back to history class in school. As most of you probably know, Isaac...

The Best Metrics to Measure Product Success

The Best Metrics to Measure Product Success

Over the next four years, the SaaS market is predicted to grow by 27.5%. Now...

How to Manage the Client Experience

How to Manage the Client Experience

Accion Remota Founder, Santiago Quintero Delgado sat down with FROGED CEO & Co-Founder Emily G.-Cebrían...

7 Types of Email Marketing in SaaS

7 Types of Email Marketing in SaaS

Email marketing is a powerful tool in any business arsenal, and it’s also the most...

SaaS Engaged Users Guide: Top Tips on achieving Product Success

SaaS Engaged Users Guide: Top Tips on achieving Product Success

After looking at the latest trends in the SaaS industry, we’ve discovered that user engagement...

Leaps Ahead October: How to Scale this Month

Leaps Ahead October: How to Scale this Month

Welcome to leaps ahead from FROGED! As we head into the holiday season (Halloween is...

6 Best ways to offer great Customer Service to your clients

6 Best ways to offer great Customer Service to your clients

Providing great customer service and spending time with your customers is the key to success...

Fireside Chat with Kia Puhm: How to take a Customer-Centric Approach to Design & Operations

Fireside Chat with Kia Puhm: How to take a Customer-Centric Approach to Design & Operations

In this Fireside Chat, CMO at FROGED, Stephanie Rubin, sits down with Customer Experience expert,...

Why SaaS needs Mobile Apps + some great examples

Why SaaS needs Mobile Apps + some great examples

If you’re like most people, your smartphone is the first thing you check in the...

The Best Customer Acquisition Strategies for SaaS Companies

The Best Customer Acquisition Strategies for SaaS Companies

Customer acquisition refers to all of the strategies and techniques used to acquire new customers,...

How important is your product in marketing management?

How important is your product in marketing management?

Now more than ever, the world is full of products and services to choose from,...

The Product Success Approach to Customer Support

The Product Success Approach to Customer Support

Over the past few years, the SaaS industry’s competitive landscape has been on the rise....

PSP: Essential for Successful Employee Onboarding

PSP: Essential for Successful Employee Onboarding

A successful onboarding process is essential when a new employee starts in a company, as...

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