Welcome to the FROGED Blog
Live chat monitoring is the perfect way for any business to increase its customer support...
Well, Q1 definitely closed with a proverbial “bang”, didn’t it? As we head into Q2,...
Chief Churn Crusher, Anita Toth, and the team at ATI provide clients with Voice of...
In our previous articles, we’ve covered How to Accurately Build Buyer Personas for SaaS and...
Having optimized E-commerce customer service is absolutely essential today. Here’s why. Nowadays thanks to e-commerce...
Did you know that ChatGPT can be used as part of your customer success strategy?...
Customer expansion is a superhero strategy: it helps increase customer retention, boost revenue, maximize Customer...
Whether your company is at Seed stage or nearing Series A – you most likely...
Free-to-paid conversion is one of the most profitable ways to boost long-term revenue in SaaS. ...
Flexible pricing in SaaS is becoming increasingly popular, and it’s clear to see why. Let’s...
Your help center is a goldmine for your customers, so having some help center best...
Understanding the impact of the SVB collapse on startups The collapse of SVB Financial Group...
Customer success roles are the backbone of any business. Why? Because your CS team plays...
One of the most important aspects of any business is understanding who your target audience...
As a SaaS company, should you focus on gross retention or net retention? Did you...