Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 1–15 of 180 results
NPS Survey Best Practices: Convert Passive Users into Promoters

NPS Survey Best Practices: Convert Passive Users into Promoters

Bill Macaitis, Slack’s CMO between 2014 and 2017, once said:  “I’m a huge believer in...

The Ultimate Churn Prediction Guide for 2023

The Ultimate Churn Prediction Guide for 2023

We know customers are the backbone of your business. That’s why they’re so valuable. Obviously,...

Fireside Chat with Eric Brown | The Dynamics between Marketing & Valuation

Fireside Chat with Eric Brown | The Dynamics between Marketing & Valuation

We recently sat down with Eric Brown, Founder of Atley Brown, an indispensable resource for...

LTV in SaaS: Why Track Customers’ Lifetime Value?

LTV in SaaS: Why Track Customers’ Lifetime Value?

Money… No one wants to lose it, right?  Every company wants to make sure they’re...

What’s in a Chat Widget?

What’s in a Chat Widget?

Who wants to make a phone call? Nowadays, it’s far more common for people to...

What is the ACV of Sales and How does it Affect your Business?

What is the ACV of Sales and How does it Affect your Business?

All SaaS companies are looking for the same thing: product success. Here’s a little metric...

Leaps Ahead February: What You Need to Know To Scale This Month

Leaps Ahead February: What You Need to Know To Scale This Month

We are already in the second month of 2023 and there have already been some...

Top 6 User Onboarding Software for 2023

Top 6 User Onboarding Software for 2023

Nowadays, companies, especially in SaaS, have a very short time to prove their product’s worth...

5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success

5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success

Did you know that 74% of potential customers will switch to other solutions if the...

How to Increase your SaaS Retention Rate

How to Increase your SaaS Retention Rate

You’ve finally launched your SaaS company, and you’ve been working tirelessly to make it perfect…...

What is Product Analytics and why should you track it?

What is Product Analytics and why should you track it?

Creating a product that works is one thing, but continually making it the best it...

The Ultimate Checklist to help improve your onboarding experience ft. Shift

The Ultimate Checklist to help improve your onboarding experience ft. Shift

Shift, Director of Product Michael Foucher, and his team recently realized that their customer onboarding...

The 5 Best Customer Success Software for 2023

The 5 Best Customer Success Software for 2023

Did you know that, according to Forbes, attracting new customers is up to five times...

CAC Payback: What is it, and how is it calculated?

CAC Payback: What is it, and how is it calculated?

Have you ever heard the phrase spend money to make money? It’s totally true, and...

Personalized Onboarding in Saas: Why it’s so Important

Personalized Onboarding in Saas: Why it’s so Important

Everyone is different, and people have individual needs and perspectives. That’s why personalization is so...

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