Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 1–15 of 209 results
How Live Chat Monitoring through Keyword Spotting Skyrockets Support 

How Live Chat Monitoring through Keyword Spotting Skyrockets Support 

Live chat monitoring is the perfect way for any business to increase its customer support...

Leaps Ahead April: What You Need to Know To Scale This Month 

Leaps Ahead April: What You Need to Know To Scale This Month 

Well, Q1 definitely closed with a proverbial “bang”, didn’t it? As we head into Q2,...

Fireside Chat with Anita Toth | How Voice of the Customer is the Best Line of Defense to Prevent Churn

Fireside Chat with Anita Toth | How Voice of the Customer is the Best Line of Defense to Prevent Churn

Chief Churn Crusher, Anita Toth, and the team at ATI provide clients with Voice of...

How to Create an Advanced Buyer Persona Strategy

How to Create an Advanced Buyer Persona Strategy

In our previous articles, we’ve covered How to Accurately Build Buyer Personas for SaaS and...

3 Ways to Optimize your E-commerce Customer Service

3 Ways to Optimize your E-commerce Customer Service

Having optimized E-commerce customer service is absolutely essential today. Here’s why.  Nowadays thanks to e-commerce...

How ChatGPT can Change the Future of Customer Success

How ChatGPT can Change the Future of Customer Success

Did you know that ChatGPT can be used as part of your customer success strategy?...

Drive Customer Expansion by using In-App Notifications

Drive Customer Expansion by using In-App Notifications

Customer expansion is a superhero strategy: it helps increase customer retention, boost revenue, maximize Customer...

How To Segment Buyer Personas to Get More Qualified Leads

How To Segment Buyer Personas to Get More Qualified Leads

Whether your company is at Seed stage or nearing Series A – you most likely...

Free to Paid: How to Convert Free Trial to Paying Customers

Free to Paid: How to Convert Free Trial to Paying Customers

Free-to-paid conversion is one of the most profitable ways to boost long-term revenue in SaaS. ...

Why use Flexible Pricing in SaaS so that Product Updates don’t Impact Pricing

Why use Flexible Pricing in SaaS so that Product Updates don’t Impact Pricing

Flexible pricing in SaaS is becoming increasingly popular, and it’s clear to see why. Let’s...

Help Center Best Practices: The overlooked Customer Service Rep

Help Center Best Practices: The overlooked Customer Service Rep

Your help center is a goldmine for your customers, so having some help center best...

Turning a Crisis into an Opportunity: Strategies for Startups to Thrive Despite SVB Collapse

Turning a Crisis into an Opportunity: Strategies for Startups to Thrive Despite SVB Collapse

Understanding the impact of the SVB collapse on startups The collapse of SVB Financial Group...

The Different Customer Success Roles and Their Skills

The Different Customer Success Roles and Their Skills

Customer success roles are the backbone of any business. Why? Because your CS team plays...

How to Accurately Build Buyer Personas for B2B SaaS

How to Accurately Build Buyer Personas for B2B SaaS

One of the most important aspects of any business is understanding who your target audience...

Gross Retention vs Net Retention in SaaS: What Metric to Focus on?

Gross Retention vs Net Retention in SaaS: What Metric to Focus on?

As a SaaS company, should you focus on gross retention or net retention?  Did you...

Categories

Latest Posts

Tags

About FROGED

Discover Customer Experience tools to scale your business. Reduce churn, improve onboarding & provide customer support – all in one platform.

Digital Kit Program

At the time of the request, this site has a WEB page dedicated to the Digital Kit Program with a domain name of the Digitizing Agent, and with the minimum required content, as so indicated in Annex II of the Adhesion Notice, in which the different solutions will appear for each reference that it offers, distributed by beneficiary segments, sectors and the names of said solutions.

Submit Your CV