Get all insight on agent performance, workload, service quality and more.
Monitor agent productivity, response times, CSAT scores, and more in real-time, empowering you to make data-driven decisions with ease.
Reporting, made easy.
No more tedious data collection or spreadsheet juggling. Our metrics dashboard automates data gathering and analysis, providing you with actionable insights at the click of a button.
If you want to discover more about metrics and reports you can watch it here.
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Don't just react — anticipate.
- Real-time insights:
Real-time visibility into inbox, team and agent performance, will let you make data-driven decisions and course corrections as needed.
- Auto reporting:
Automatically collect data from various sources and compile them all together. So you’ll have free time for strategic activities.
- Trend monitoring:
Monitor trends and patterns over time, empowering you to proactively address issues and capitalize on opportunities.
- Feedback loop:
Managers will be able to pinpoint key areas where agents could improve or require additional training or support.
We're here for you
If you’re unsure how a help center can supercharge your business, we’re here to guide you.