Por qué las campañas SMS son clave para tu estrategia de marketing
Según Gartner, el 90% de los clientes prefieren recibir mensajes SMS frente a llamadas o correos electrónicos. La principal razón es que los SMS son rápidos, directos y se sienten más personales, pero además, tienen una tasa de apertura del 98%, mucho más alta que el 20% promedio de los emails. El Journal of Accountancy […]
Contact Centers en 2025: predicciones vs. realidad
A finales de 2024, muchas publicaciones hablaban de los retos que marcarían el futuro inmediato de los Contact Centers este 2025: la rotación de personal, la evolución de los canales, el auge de la IA… Ahora que ya estamos casi a mitad de año, es un buen momento para repasar los grandes titulares con perspectiva, […]
Mobile sales calls are now banned in Spain: here’s how your company can adapt with FROGED
Since February 15, 2025, Spanish companies are no longer allowed to make commercial calls from mobile phone numbers. This regulation, which applies to businesses of all sizes, aims to stop phone fraud and protect consumer privacy. Whether you’re a startup or an established sales team, if you’ve been relying on mobile numbers to contact clients […]
How FROGED clients use new AI features for better support
Customer support is constantly evolving, and honestly, it should be. Today’s users expect instant, personalized, and effective responses, which means businesses need to stay one step ahead. That’s where Artificial Intelligence (AI) steps in. It’s no longer just a futuristic promise; it’s already transforming the way we work, every single day. Just like ChatGPT and […]
6 ways FROGED bot can transform your company
At FROGED, we haven’t just dedicated time to developing the best bot, but we also know that a well-configured bot not only saves time but also improves efficiency and optimizes conversion. With automation, businesses can handle more interactions, increase productivity, and provide a smoother, faster customer experience. There’s one common point across all businesses today: […]
FROGED + Lleego transform your travel company communication
Customer service in the travel industry is a constant challenge: multiple channels, scattered data, slow response times, and customers demanding immediacy. Other companies have already transformed and optimized their customer support and communication with the integration of FROGED and Lleego, reducing response times and improving the customer experience. Imagine that every time a customer contacts […]
FROGED Voicecalls features you’re probably not using (but should)
When it comes to communication, every interaction and point of connection with the customer is an opportunity to make a difference. Despite the variety of channels available to businesses today, calls remain one of the most popular methods, being one of the most direct and personal forms of communication. However, managing these interactions can often […]
Black friday countdown: proactive support
Black Friday is one of the most anticipated days of the year for shoppers and businesses alike—and it’s a logistical challenge for brands. In Spain, Black Friday has gained significant traction in recent years, with continuous sales growth in both physical and online stores. According to a PwC report, the average spend per person during […]
Streamline Your Support Requests with a Ticketing System: A Comprehensive Guide
In today’s fast-paced business environment, customer support is more important than ever. Customers expect quick and efficient service, and a ticketing system can help you meet those expectations. This comprehensive guide will explore what a ticketing system is, the benefits of using one, the different types available, and how to choose the right one for […]
Churn Prevention 101: A Step-by-Step Guide to Retaining Your Valuable Customers
As a business owner, you know that customer acquisition is important, but what about customer retention? Customer churn, or the rate at which customers stop doing business with you, can have a significant impact on your bottom line. In fact, it’s estimated that acquiring a new customer can cost five times more than retaining an […]
Unpacking the Power of Customer Portals: A Must-Have for Modern Business Strategies
As someone who works in the business world, I’m always looking for ways to streamline customer interactions and improve customer satisfaction. One tool that has become increasingly popular in recent years is the customer portal. In this article, we’ll be unpacking the power of customer portals and why they are a must-have for modern business […]
Mastering Customer Support FAQ: Everything You Need to Know
Customer support representatives know firsthand how important it is to have a well-designed and comprehensive FAQ section on your website or product. Customers often have questions and concerns, and having an easily accessible FAQ can help address these issues efficiently. In this article, we’ll cover everything you need to know about customer support FAQs, including […]