Canned responses could completely transform your customer’s support experience, and here’s why. Nowadays, customers expect...
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Category: Customer Support
Are you tracking your WhatsApp live chat metrics? No? Well, you should be! WhatsApp has...
No matter what your product is or the type of business you run, customer service...
Did you know that 64% of consumers stop using a product after a poor customer...
You’ve probably heard it a million times: it’s important to keep the customer happy. And...
Did you know that there are currently approximately 30,000 SaaS companies, and globally, there are...
Did you know that sales, marketing, and support teams at more than 25,000 businesses use...
Our product updates for Novemberfocus on omnichannel communication with your clients, and performance metrics to...
The importance of customer support in the SaaS industry has always been there, but today,...
Did you know 89% of millennials use a search engine to find answers before calling...
Did you know that purchase frequency is 250% higher when a company offers omnichannel touchpoints...
Did you know that customers prefer knowledge bases over all other self-service channels? Crazy right?...