FROGED + Lleego transform your travel company communication
Customer service in the travel industry is a constant challenge: multiple channels, scattered data, slow response times, and customers demanding immediacy. Other companies have already transformed and optimized their customer support and communication with the integration of FROGED and Lleego, reducing response times and improving the customer experience. Imagine that every time a customer contacts […]
The Ultimate Checklist to help improve your onboarding experience ft. Shift
Shift, Director of Product Michael Foucher, and his team recently realized that their customer onboarding process was not performing as well as they liked, so they undertook the daunting task of analyzing and creating a new onboarding process. Below he shares his own experience and a must-have checklist to improve your onboarding experience. Onboarding Success […]
Case Study: Last Basic Is Winning at Scaling Up
We sat down with Last Basic’s COO, Steven Janssens to discuss how they have been scaling up their processes and operations, as well as exploring the strategies and tools that helped them get there. This Q&A focuses on Product Strategy and User Experience. Firstly, tell us a little bit about Last Basic and your role. […]
Talentoo Case Study: Improving Client Satisfaction & User Experience
Talentoo is digitalizing the HR, personnel, and recruitment sector by offering a B2B platform in which they connect companies from all industries that are publishing their job offers. Talentoo offers a global network of selected companies and headhunters that access these offers, and propose the best CVs already interviewed and filtered, to save time and […]
Sengerio Case Study: Improving Customer Support with FROGED
Sengerio’s CEO, Michele Zaccaria did a Q&A Case study to help us understand their biggest pain points and how FROGED has helped Michele and his team overcome customer support issues, improve internal support processes, and increase overall client satisfaction. How long have you been a client of FROGED, and what were your initial pain […]
Pekebook Case Study: Improving User Experience, Automating Onboarding Processes & Creating WOW Moments with FROGED
Hello, I’m Víctor Llisó, co-founder of Pekebook. I was born in Barcelona, have a degree in Philosophy and am the proud father of two children. I view myself as a 48-year-old entrepreneur trapped in 2 bodies, both 24 years old. One is dedicated to marketing and the other to sales. In all of my business ventures […]
Case Study: How we improved our Customer Success Strategy With FROGED
Here we go again. The business jargon bandwagon has come around again and now everybody’s jumping at ‘customer success strategy’. You’re probably thinking that it’s just another one of those fads, right? Wrong. Customer success is a way of ensuring your clients reach their target business objectives by using your product/ service. It means […]