How These 5 eHealth Technologies Make Healthcare More Personal
In healthcare, being personal matters. But what happens in eHealth? How do we maintain the human touch when technology, remote surgeons, and chatbots take over? While digital transformation is welcome, the breakneck speed at which healthcare is changing remains at odds with the attitudes of the people involved. Suddenly, patients are concerned their needs won’t […]
How Professors are Adapting to EdTech
As the COVID pandemic has shown us, EdTech platforms can be useful for keeping instructors and students connected. While using EdTech platforms can make learning and teaching easier in some ways, these platforms also come with challenges. In my first article for FROGED, I explained my experiences with EdTech and ways I thought these platforms […]
How 7 SaaS Companies Use Customer Support to Drive Growth
What is SaaS support? On the surface, SaaS support has all the markers of traditional customer support: Customers present questions or problems and customer support agents provide answers. Unlike traditional customer service, SaaS support plays a significant role in sustaining a company’s growth. When someone buys something like a microwave, they don’t contact the manufacturer […]
The TOP 5 Reasons Why Companies Use FROGED vs Intercom
First, I’d like to quickly applaud the Intercom team . They’ve built a great product to help businesses. They “surfed the chat wave” and they did it very well. But now it’s time to surf the coming wave, the behavioral messages. Because receiving some conversations it’s pretty good so far. But analyze your customer […]
How to get more leads by implementing a live Chat in your website?
There is no data worse than a slap in the face to those who manage businesses on the Internet such as the following: on average, only 2% of visits to our websites ends in a conversion. Companies using a live chat see this percentage increase drastically. Did it hurt? Sorry and please, accept our apologies. […]