Customer Support

May 25, 2022 2022-06-20 17:27

Experience Proactive, Omnichannel, Customer Support

With every customer, everyday on every channel in one place
Customer support light bulb hero

Provide More Proactive and Less Reactive Customer Support

FROGED is a versatile and complete proactive customer support solution designed to reduce tickets and centralize customer communication, all while providing secure end-to-end encryption.

Create Power Users

Put customers in the driver’s seat with support that is based on their usage and personalized based on their needs.

Reduce Tickets

With more automation, omnichannel conversations and tracking, your agents can improve customer outcomes faster.

Improve Product Adoption

Use Product Flows to guide users engage in new product features, A/B test updates or retarget dormant users to prevent churn.
Product Flows

Product Flows

Personalize the user experience and provide proactive customer support by guiding customers through your site.

In-App Messages

Engage your customers with adaptable in-app messages based on their behavior within the app. Automate support issues and send fast, personalized responses to clients.

In-app messages screenshot

Self-Serve and Live Support Options

Offer 24/7 customer support with a dynamic chat widget. Link the chat to your knowledge base articles to reduce support tickets.

Clients who love us

Keep Conversations in One Place

FROGED has over 2K integrations allowing you to manage all your customer conversations in one place creating an omnichannel that is easy to monitor and personalize

Our integrations

Whatsapp Logo

Whatsapp

Expand your reach and availability to important contacts on any platform.

Zapier Logo

Zapier

Connect FROGED to Zapier and automate tasks and workflows in 2K+ applications.

Segment Logo

Segment

COMING SOON... Start using FROGED immediately - no installation or event delays.

Twilio Logo

Twilio

Connect phone-based messaging with the exclusive Twilio-Whatsapp API.

Jira Logo

Jira

Eliminate data silos between your customer success & product teams.

Slack

Receive notifications about contacts & conversations from your FROGED app in Slack

Google Meet Logo

Google Meet

Start video calls with users from conversations to offer personalized support.

Facebook Messenger

Easily manage all your Facebook private messages from your FROGED inbox.

Custom integrations

Custom Integrations

Easily manage all your Facebook private messages from your FROGED inbox.

Testimonials

People who love us
I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.
Roberto Robles Testimonial Avatar

Roberto R.

CEO at Odontalify
The product was easy to use and set up. It's very powerful. It has auto-messages, a knowledge base and most importantly triggers based on the client behavior.
Pavel Mazuelas Testimonial Avatar

Pavel M.

Head of Growth at Passporter
I would recommend FROGED to all businesses. Detailed data of each user - Ability to engage with users. New features all the time - good & fast customer service.
Jessie Akkermans Testimonial Avatar

Jessie A.

CEO at Doggies in Town
We love FROGED for its simplicity and the fact that it is very user friendly. Plus, FROGED has excellent customer service!
Jose Manuel Gomez Rodriguez Testimonial Avatar

José Manuel R.

Project Manager at Wuolah

Digital Kit Program

At the time of the request, this site has a WEB page dedicated to the Digital Kit Program with a domain name of the Digitizing Agent, and with the minimum required content, as so indicated in Annex II of the Adhesion Notice, in which the different solutions will appear for each reference that it offers, distributed by beneficiary segments, sectors and the names of said solutions.

Submit Your CV

    SPIN TO WIN

    Try your luck at our wheel of fortune for the chance to win some great prizes like $20 Gift cards, 10% off Product Flows & more - it's simple!

    1. Spin the wheel
    2. Enter your email
    3. Collect your prize
    Spin the wheel
    I agree with FROGEDs data privacy policy and terms and conditions
    Never
    Remind later
    No thanks