The communication stack built for the future.
We combine the benefits of AI and human expertise to drive growth at every touchpoint of your customer journey.
The all-in-one Omnichannel Communication platform you need.
Customer
delight
support
success
without the headache.
Our omnichannel platform becomes your communication stack, combining the benefits of AI and human expertise to drive growth at every touchpoint of your customer journey.
All your communication
channels in one place–not 20
FROGED is an omnichannel platform for customer service made for modern businesses that want to work smarter, not harder, across teams, tools, and processes. People will think you hired this year because your agents will work twice as fast.
- Omnichannel communication
Cover all communication channels so you can seamlessly engage with your customers at every touchpoint.
- Campaigns
Drive traffic and convert clicks into purchases. Send them through every channel and get measurable results.
- Help Desk
Empower customers by giving support agents access to a complete knowledge base to share relevant articles during live chats.
- Reports
Monitor agent productivity, response times, CSAT scores, and more in real time. Use reports to make data-driven decisions with ease.
We've got what you need
Most apps and platforms just aren’t built like us. We are reliable and we give you the tools you need to grow your business today and tomorrow.
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Data security
Instant set-up
Scalability
Get started in less than 24 hours
Unlike other platforms, our ultra-fast integration gets your system live in as little as 24 hours—far exceeding market standards.
Moreover, we provide rapid, effective support from day one, so you avoid the long delays often experienced with traditional platforms.
Thanks to this, your onboarding process becomes smooth, efficient, and entirely seamless.
Reliable customer service
Integration with Azure Active Directory gives your platform secure and scalable user management.
Meanwhile, servers hosted in the EU—specifically Frankfurt—ensure compliance with data protection laws like the GDPR.
Additionally, we protect your data with encryption during transit and at rest.
Our ISO 27001, ISO 27017, and ISO 27018 certifications reinforce our commitment to global security standards.
To top it off, Auth0 handles authentication, providing reliable and secure access to your platform.
The tools to scale smoothly
Our scalable system, along with ready-to-use response templates, helps your agents save time while delivering top-tier service.
At the same time, we use automation rules to assign and tag conversations based on logic and volume.
The knowledge base enables customers to solve issues independently, reducing ticket volume significantly.
As a result, you scale your operations smoothly, backed by clear metrics and strong team performance.
Ultimately, your users enjoy faster support and a more satisfying experience.
support tickets by 91% and we have
also managed to make the support team more agile.”
Integrate your tools.
Unleash your potential.
Connect 1,600+ apps to centralize everything and scale faster.
+ more to add to the list
Explore, learn, grow:
dive into our latest articles
The latest on productivity, product news, tips, tricks, and more.
We offer you peace of mind
You’ll easily see how your team goes from reactive to productive using FROGED.
- Economic saving
Our solution saves money by consolidating communication, eliminating multiple licences, reducing costs, and optimising efficiency.
- Agent productivity
With our centralized inbox, agents handle all conversations effortlessly, without switching apps, ensuring no information gets lost.
- Enhanced Security
With encryption in transit and at rest, GDPR compliance, ISO27001/27017/27018 certifications, and Auth0 authentication.
- Flexible business hours
We offer flexibility across countries and time zones, ensuring efficient management through groups adapted to time slots and preferences.
- Data organization
This gives immediate access to customer ID and conversation history across channels, enabling a complete view of their needs and preferences.
- Real time collaboration
A solution that eliminates extra licenses, integrates with Jira in 30 minutes, and delivers real-time notifications for faster responses and better CS.
FROGED FOR ALL SIZES