Extend the power of your contact center and track every result with voicecalls.

The most direct, personal and resolutive way of communication.

Voicecalls channel main benefits

We guarantee stable and consistent connectivity for all voice interactions.

Exceptional volume performance for clear and crisp communication on all conversations.

Conversation recordings and their analysis available through AI.

Work smarter not harder.

Easily handle conversations by making, receiving, pausing, transferring, recording, and ending them without interruptions. This streamlines your workflow and improves efficiency.

Update your status and check your colleagues’ statuses, ensuring everyone stays informed and aligned at all times. This keeps communication smooth and reduces misunderstandings.

While talking, you can send text messages through different channels, allowing you to communicate more efficiently without interrupting the conversation.

CSAT provides you with immediate feedback on the customer experience, allowing you to identify which aspects of your service are valued and where there is room for improvement.

It will allow you to get immediate support from a supervisor or colleague during complex situations, enhancing the quality of service.

This provides insights into agent performance, highlighting successes or areas for improvement. Monitoring direct talks allows for proactive intervention and real-time support, ensuring quality standards are upheld.