In our Fireside chat, ‘The Art of Customer Journey Mapping’ with CX expert, director, and all round influencer, Nate Brown, Nate divulges the best practices and insights for enhancing customer experience and the user journey – with a special focus on smaller to mid-size companies with limited resources.

In this video you will learn:

  • Where to start: Customer experience or the customer journey?
  • Metrics for success when measuring CX
  • How digital CS is affecting customer experience and customer satisfaction
  • Do’s and don’ts of CX

We think you’ll like this Fireside Chat with Peter Armaly on defining the customer voice, or if you want more insights on how to optimize your customer experience check out this article on building a product-led customer experience.