Last year we sat down with Anika Zubair, for our first Fireside Chat ‘The Future of Customer Success’, to discuss the upcoming trends and changes in the Customer Success space.

If you don’t know Anika Zubair, you should. She is a sought-after industry thought leader, CSM LDN community co-founder, and podcast host, as well as  VP of Customer Success at  inSided. With vast experience at multiple SaaS B2B startups and scale-ups, Anika is no stranger to scaling Customer Success efforts and has built teams from the ground up across the APAC, EMEA, and US regions.  She also hosts The Customer Success Channel Podcast & The inSide Scoop on Customer Success. Both are highly rated podcasts that dive into important and relevant topics to help spread CS knowledge.

If you love this topic, like we do you might find our article The Shifting landscape of CX and post SaaS Customer Retention – 14 Battle Proven Strategies from Top Experts of interest.