E-Books
Take a deep dive into Product & Customer Success and download our latest e-books full of tips and best practices on increasing your NRR - for FREE!
Featured E-Books
COMING SOON... SaaS Onboarding Guide
Subscribe to our newlsetter for a weekly update on how to scale your SaaS growth
How Live Chat Monitoring through Keyword Spotting Skyrockets Support
Live chat monitoring is the perfect way for any business to increase its customer support and performance. 79% of businesses say that utilizing the live
Leaps Ahead April: What You Need to Know To Scale This Month
Well, Q1 definitely closed with a proverbial “bang”, didn’t it? As we head into Q2, Spring capital efficiency along with customer retention remain key areas
Fireside Chat with Anita Toth | How Voice of the Customer is the Best Line of Defense to Prevent Churn
Chief Churn Crusher, Anita Toth, and the team at ATI provide clients with Voice of the Customer-based Customer Retention research, strategy, and educational resources. The
How to Create an Advanced Buyer Persona Strategy
In our previous articles, we’ve covered How to Accurately Build Buyer Personas for SaaS and Buyer Persona Segmentation, but now it’s time to hone in
3 Ways to Optimize your E-commerce Customer Service
Having optimized E-commerce customer service is absolutely essential today. Here’s why. Nowadays thanks to e-commerce businesses, the world is at our fingertips. Customers can purchase
How ChatGPT can Change the Future of Customer Success
Did you know that ChatGPT can be used as part of your customer success strategy? Unless you’ve been living under a rock, you’ve probably heard
Drive Customer Expansion by using In-App Notifications
Customer expansion is a superhero strategy: it helps increase customer retention, boost revenue, maximize Customer Lifetime Value, and much more. Did you know that it’s
How To Segment Buyer Personas to Get More Qualified Leads
Whether your company is at Seed stage or nearing Series A – you most likely have developed different target markets. This means your company is
Free to Paid: How to Convert Free Trial to Paying Customers
Free-to-paid conversion is one of the most profitable ways to boost long-term revenue in SaaS. The ideal situation for any SaaS company? Having long-term paying
Testimonials
Roberto R.
CEO at Odontalify
Pavel M.
Head of Growth at Passporter
Jessie A.
CEO at Doggies in Town