
How Tilopay reduced number of support tickets by 91%
By using just one platform, Tilopay was able to cut costs, improve its support strategy and increase product usage

Industry
Fin Tech
10/10
NPS Score
Support tickets
Reduced by 91%
About Tilopay
ââWe are a payments facilitator, enabling merchants from CAM / CAR to accept payments on all the most popular platforms such as Shopify, WIX, WooCommerce, etc, and we have been using FROGED for around 3-6 months.
Company size
1-10
Location
Costa Rica
Use case
Boost Onboarding & Engagement and Offer proactive Support
Plan & Tools
Scale: Product flows, NPS, Support, Inbox, Email automation

Tilopay Case Study Q&A
How is your team, or other departments, using FROGED??
We have seen a significant improvement in our customer support metrics. Since implementing FROGED, we have reduced our number of support tickets by 91% (we went from 60 tickets in one month, to 5) and we have also managed to make the support team more agile, with 1 less support agent dedicated to answering tickets. Not only does our customer success team use FROGED, but our commercial team has found it useful as well, as they have been able to use the integration with WhatsApp to convert more leads, and…
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About the Author

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