Case study: Tilopay

April 20, 2023 2023-04-20 11:27

How Tilopay reduced number of support tickets by 91%

By using just one platform, Tilopay was able to cut costs, improve its support strategy and increase product usage


Fin Tech


NPS Score

Support tickets

Reduced by 91%

About Tilopay

​​We are a payments facilitator, enabling merchants from CAM / CAR to accept payments on all the most popular platforms such as Shopify, WIX, WooCommerce, etc, and we have been using FROGED for around 3-6 months.

Company size



Costa Rica

Use case

Boost Onboarding & Engagement and Offer proactive Support

Plan & Tools

Scale: Product flows, NPS, Support, Inbox, Email automation


Tilopay Case Study Q&A

How is your team, or other departments, using FROGED??

We have seen a significant improvement in our customer support metrics. Since implementing FROGED, we have reduced our number of support tickets by 91% (we went from 60 tickets in one month, to 5) and we have also managed to make the support team more agile, with 1 less support agent dedicated to answering tickets. Not only does our customer success team use FROGED, but our commercial team has found it useful as well, as they have been able to use the integration with WhatsApp to convert more leads, and…

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

About the Author

Henry has almost 2 decades of experience in the local and international Internet services industry, and he has participated in advisory projects, consultation, development, marketing, trade and quality assurance of Internet presence. He also has extensive experience in project management, digital production, IT systems administration and social media.


FROGED is the fastest way for subscription-based businesses to improve customer onboarding and retention while avoiding churn rate.

If you're a Customer Success Manager, Growth Hacker, Marketer or Product Manager you should take a look at our tool today.

Digital Kit Program

At the time of the request, this site has a WEB page dedicated to the Digital Kit Program with a domain name of the Digitizing Agent, and with the minimum required content, as so indicated in Annex II of the Adhesion Notice, in which the different solutions will appear for each reference that it offers, distributed by beneficiary segments, sectors and the names of said solutions.

Submit Your CV