How Talentoo Improved client satisfaction & user experience
Through the use of behavioral analysis of the user journey and personalized product Flows Talentoo has automated processes and improved the customer experience
Industry
Human Resources
10/10
NPS Score
Personalized
Onboarding & Training
About Talentoo
Talentoo is digitalizing the HR, personnel, and recruitment sector by offering a B2B platform in which they connect companies from all industries that are publishing their job offers. Talentoo offers a global network of selected companies and headhunters that access these offers, and propose the best CVs already interviewed and filtered, to save time and increase the possibilities of finding the ideal candidate.
Company size
11-25
Location
Madrid, Spain
Use case
Customer Onboarding & Increase Engagement
Plan & Tools
Scale: Product flows, Support, Inbox, In-app messages
Talentoo Case Study Q&A
How do you manage the onboarding, training and satisfaction of your clients in Talentoo?
Everything is done in a totally personalized way, with the intention that the user feels accompanied and supported at all times by the Talentoo team. This means from the second they engage with us – from posting their opportunity to when they have successfully hired the right candidate.
The ability to automate these touchpoints based on unique user behavior is critical and essential for us…
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About the Author
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