
Pekebook Improve User Experience & Automate Onboarding Processes
Pekebook has mapped the actions carried out by users, to understand how, when, and where we can continue to help train new registrations - whilst creating WOW Moments

Industry
Ed Tech
9/10
NPS Score
Reduced
Time to Value
About Pekebook
Pekebook changed the mode of communication in nursery schools. It enables real-time communication about the daily progress of the child and brings together in a single tool all the communication needs that childrenâs centers require for their day to day.Â
The work has been well founded, and according to the data from users, they are all delighted with how easy Pekebook is to use and the value it brings to them on a day-to-day basis.
Company size
1-10
Location
Spain
Use case
Customer Support & User Experience
Plan & Tools
Custom: Product flows, NPS, Support, Knowledge base

Pekebook Case Study Q&A
How do you manage the onboarding, training and satisfaction of your customers in Pekebook?
Despite being a very intuitive environment for those who decide to try Pekebook for the first time, our âobsessionâ to make things easier goes further. This means, we want to âaccompanyâ the user throughout their entire learning process.
After trying several tools we finally adopted FROGED. With FROGED we not only obtain a complete map of all the actions carried out by our users, which for us is essential, but also it helps us to continue to understand how, when, and where we can continue to help …
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About the Author

About FROGED
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