Customer Success Specialist or Manager

Customer Success Specialist or Manager

May 3, 2022 2022-06-06 13:11

Full-Time

FROGED is looking for a Customer Success Specialist/Manager to join our award-winning and growing company.

If you have a passion for world-class SaaS Customer Success and are based in Spain or Europe, this is an amazing opportunity to play a leading role in shaping the evolution of a disruptive SaaS business. This is a hands-on role, so you will be directly involved in client communication and product updates.

Responsibilities include 🚀:

  • Establish clear retention goals and process milestones for our Customers
  • Assist customers as needed with setting up and navigating our software
  • Create documents and tutorials to promote the value of the product
  • Upsell accounts and build long term revenue
  • Create training courses and educational materials for other members of the department
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best addons for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications 📖:

  • An exceptional customer success background providing customer advocacy
  • Excellent written, oral communication and interpersonal skills – you can craft grammatically impeccable emails
  • A curious mindset with a keen interest to deeply understand core efficiencies and obstacles facing the client
  • An aptitude for learning new products, processes, and systems
  • Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
  • An out of the box problem solver who is solution oriented at all times
  • A team player, who contributes ideas to improve processes
  • You speak and write fluently in English
  • Fluent in Spanish
  • Ability to speak Portuguese, a plus
  • 2-3 years of work experience in a customer success or service environment in SaaS companies is highly appreciated

Benefits 🥳:

  • Competitive salary
  • 100% Remote Friendly, Spain preferred
  • Monthly/Quarterly Team Building activities
  • High career growth potential
  • HUGE opportunity to learn Product Management and contribute to the CS strategy of a fast-growing startup
  • Wellness program (Gym Membership, Sports)
  • JuanJo’s paella (trust us this is an amazing benefit)
  • 23 labor vacation days

Digital Kit Program

At the time of the request, this site has a WEB page dedicated to the Digital Kit Program with a domain name of the Digitizing Agent, and with the minimum required content, as so indicated in Annex II of the Adhesion Notice, in which the different solutions will appear for each reference that it offers, distributed by beneficiary segments, sectors and the names of said solutions.

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