Full-Time

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FROGED is looking for a Customer Success Specialist/Manager to join our award-winning and growing company.

If you have a passion for world-class SaaS Customer Success and are based in Spain or Europe, this is an amazing opportunity to play a leading role in shaping the evolution of a disruptive SaaS business. This is a hands-on role, so you will be directly involved in client communication and product updates.

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Responsibilities include 🚀:

• Establish clear retention goals and process milestones for our Customers
• Assist customers as needed with setting up and navigating our software
• Create documents and tutorials to promote the value of the product
• Upsell accounts and build long term revenue
• Create training courses and educational materials for other members of the department
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best addons for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications 📖:

• An exceptional customer success background providing customer advocacy
• Excellent written, oral communication and interpersonal skills – you can craft grammatically impeccable emails
• A curious mindset with a keen interest to deeply understand core efficiencies and obstacles facing the client
• An aptitude for learning new products, processes, and systems
• Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
• An out of the box problem solver who is solution oriented at all times
• A team player, who contributes ideas to improve processes
• You speak and write fluently in English
• Fluent in Spanish
• Ability to speak Portuguese, a plus
• 2-3 years of work experience in a customer success or service environment in SaaS companies is highly appreciated

Benefits 🥳:

• Competitive salary
• 100% Remote Friendly, Spain preferred
• Monthly/Quarterly Team Building activities
• High career growth potential
• HUGE opportunity to learn Product Management and contribute to the CS strategy of a fast-growing startup
• Wellness program (Gym Membership, Sports)
• JuanJo’s paella (trust us this is an amazing benefit)
• 23 labor vacation days