Glossary
Welcome to the SaaS Glossary! Discover all of the jargon, lingo and buzzwords you need to know to scale you SaaS businees.
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- Churn Rate
- Cohorts
- Committed Monthly Recurring Revenue
- Contextual Engagement
- Contracted Monthly Recurring Revenue
- Customer Behavior Index (CBI)
- Customer Churn Rate
- Customer Engagement Touchpoint
- Customer Experience (CX)
- Customer Experience EraïżŒ
- Customer Experience Strategy
- Customer Journey
- Customer Lifecycle
- Customer Lifetime Value (CLV)
- Customer OnboardingïżŒ
- Customer Retention Cost
- Customer Retention Rate
- Customer Satisfaction Metrics
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Categories
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