Features

One-click solution to build customer success stories

Froged combines modern live chat, in-app messaging, knowledge base, user behavior tracking, email automation and much more, to have a life cycle customer service

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Froged features

Take a look at some of our features

Live Chat

Guide your customers to the correct agents to help them find a quick and relevant answer, keeping the human touch that improves customer engagement

Support Feature
Switch conversations between agents
Receive push notifications of new conversations
Easy sorting between inboxes
Go fast with saved replies
Attach knowledge base documents
Complete customer profile at a glance

Knowledge Base

Create documents in our easy-to-use editor and improve your self-service support without increasing your costs

Tree view with drag and drop between folders
Powerful WYSIWYG Editor
Create useful content with videos, images, buttons...
Perfectly integrated into the support widget
Full view mode without switching pages
Knowledge Base Feature
Notifications in app

Automessages in App

Segment customers and trigger proactive automated messages to get their attention or guide them in your product onboarding

Email Campaigns

Reach your customers in a proper way to reinforce any marketing initiative you have going on, by using your previously saved segments or by filtering an audience

Froged_email_campaigns
Personalize the email for each contact with their data (name, company, etc.)
Segment your clients by their attributes and by their actions using custom events
Analyze the interaction with the campaign with the rate of sent, open, and clicked
Compare campaigns and understand which feature of your product was more successful
In the tab of each user you will see the interaction with each campaign