June 6, 2022 2023-06-05 17:24

Get To Know Our Collaborators

“Talent wins games, but teamwork and intelligence win championships”
- Michael Jordan

FROGED's culture is  simple - working together allows you to slow down to go faster. This is why we look both inside our organization and outside for expert insights.

Want to become a FROGED collaborator?

Meet our collaborators

We invite you to get to know a few members of our ever expanding FROGED family. From insights into onboarding strategies and customer retention to building self-serve customer support flow, our experts' insights have you covered.


Anika Zubair

Anika is a Customer Success industry thought leader, CSM LDN community co-founder, and podcast host of The Customer Success Channel Podcast & The inSide Scoop. Anika has vast experience at multiple SaaS B2B startups and scale-ups
Partners Perry Monaco

Perry Monaco

Perry leads the global Customer Success strategy for LinkedIn focusing on SMB and new business. His focus lies with managing retention, customer experience, and account growth through customer success planning

Shep Hyken

Shep Hyken is a speaker and author who works to help companies and organizations build loyal relationships with customers and employees. His articles have been read in publications like the WSJ and USA Today

Ramli John

Ramli John is the Managing Director at ProductLed, where he works with companies such as Mixpanel, Microsoft, Ubisoft, and more to accelerate their growth, amdlevel up their user onboarding experience.

Peter Armaly

Peter Armaly is Vice President of Customer Success at ESG, Advisory Board Member at CSM Practice, and Proof Advisor for Proof Analytics, as well as certified in the Oracle B2B and Luminary Masters.

Kia Puhm

Kia is a self-proclaimed pioneer in the field of Customer Experience, and she frequently shares her useful insights into Customer Experience to help organizations improve customer relationships.

Daniel Peris

Daniel Peris is an entrepreneur and SEO guru. He is Co-Founder and CEO of Gravyton - SEO consultancy for SaaS companies and the CEO and Co-Founder of Pickaso - growth strategies for mobile apps and games.

Elisabeth Courland

Elisabeth Courland is head of Digital Customer Success at Agorapulse, founder of The Open Book of Customer Success and industry site and she's been working in Customer Success for 6 years.

Nate Brown

Nate is the Senior Director of CX at Arise, and Co-Founder of CX Accelerator, with Customer Service being his primary expertise. Nate is always learning new things and sharing with the CX community.

Digital Kit Program

At the time of the request, this site has a WEB page dedicated to the Digital Kit Program with a domain name of the Digitizing Agent, and with the minimum required content, as so indicated in Annex II of the Adhesion Notice, in which the different solutions will appear for each reference that it offers, distributed by beneficiary segments, sectors and the names of said solutions.

Submit Your CV