Capterra Customer Support Leader

December 15, 2022 2022-12-15 18:34

Reducing SaaS churn through customer support tools, made easy

Increase time-to-value by touching every point of your customer lifecycle using customer support leaders FROGED through onboarding, retention, and engagement software.

Customer Support Testimonials

People who love us

I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.
Roberto Robles Testimonial Avatar

Roberto R.

CEO at Odontalify
The product was easy to use and set up. It's very powerful. It has auto-messages, a knowledge base and most importantly triggers based on the client behavior.
Pavel Mazuelas Testimonial Avatar

Pavel M.

Head of Growth at Passporter
I would recommend FROGED to all businesses. Detailed data of each user - Ability to engage with users. New features all the time - good & fast customer service.
Jessie Akkermans Testimonial Avatar

Jessie A.

CEO at Doggies In Town
We love FROGED for its simplicity and the fact that it is very user friendly. Plus, FROGED has excellent customer service!
Jose Manuel Gomez Rodriguez Testimonial Avatar

Juan Manuel R.

Project Manager at Wuolah

Accelerate Product Adoption

More Proactive & Less Reactive Support

Versatile self-serve customer support that sends the right message at the right time to your users.

Reduce support tickets and empower customers with  product flows, in-app messaging, and knowledge base portal all designed to increase product adoption.

Improve customer onboarding

 Improve your customer experience with faster and more personalized onboarding that creates brand loyalists.

Design, analyze, and optimize your entire customer lifecycle all from the same platform.

Omnichannel Communication

Improve customer outcomes with all client communication in one place.

Whether it's email, WhatsApp, Facebook or chat your agents can see and respond to customers all from one inbox easing both internal and client facing communication.

Engage and Retain Customers

Create brand advocates using FROGED's robust toolkit. Keep your customers engaged; create retargeting campaigns, and launch product updates.

Target your ICP with event-based reports, and deliver optimized campaigns based on real-time user behavior.

Don't reduce churn, prevent it.

Behavioral Emails

Build end-to-end email campaigns

Use our limitless segmentation tool to reach and engage customers with personalized content that is relevant to them without sacrificing design (truly). 

NPS (Net Promoter Score)

Measure customer loyalty and satisfaction with ease

Use NPS to discover what customers are at risk of churn and why

Increase product onboarding by on average +27%

Easily launch our robust and flexible platform and empower your team and your customers

Digital Kit Program

At the time of the request, this site has a WEB page dedicated to the Digital Kit Program with a domain name of the Digitizing Agent, and with the minimum required content, as so indicated in Annex II of the Adhesion Notice, in which the different solutions will appear for each reference that it offers, distributed by beneficiary segments, sectors and the names of said solutions.

Submit Your CV