If you go online to compare products before making a purchase, or you tend to...
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Fact: Acquiring new customers is more expensive than retaining existing ones. While you need to...
Have you ever felt bombarded with irrelevant ads, untimely emails, intrusive phone calls, etc.? Well,...
We all know that user engagement is closely tied to retention and product usage. B2B...
If you are running a SaaS business you need to understand the key SaaS metrics...
When creating a public website for an online business, for example a SaaS (Software as...
If your business is like FROGED and built on a Software as a Service (Saas)...
In October 2021, we sat down for a Fireside Chat with Ramli John, Managing Director...
Getting customers is easy. Keeping them is the real challenge. For fintech startups, customer retention...
![SaaS Churn Rate – Calculation, Averages & Benchmarks [2022 Guide]](https://froged.com/wp-content/uploads/2022/04/SaaS-Churn-Rate-–-Calculation-Averages-Benchmarks_Blog_image-740x740.jpg)
So what’s the deal with SaaS churn? Some of your customers are going to leave...
Let’s step back a little before we go all into the Customer Success Funnel. So...
What is SaaS support? On the surface, SaaS support has all the markers of traditional...