Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 121–135 of 135 results
How 7 SaaS Companies Use Customer Support to Drive Growth

How 7 SaaS Companies Use Customer Support to Drive Growth

What is SaaS support? On the surface, SaaS support has all the markers of traditional...

SaaS Onboarding – Definitive Guide: Examples, Checklist & Metrics

SaaS Onboarding – Definitive Guide: Examples, Checklist & Metrics

SaaS onboarding is walking users through your product until they experience the –so-called– eureka effect...

Top 12 no-BS Customer Success Best Practices for SaaS [2022 Update]

Top 12 no-BS Customer Success Best Practices for SaaS [2022 Update]

As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...

Top 12 no-BS Customer Success Best Practices for SaaS [2021 Update]

Top 12 no-BS Customer Success Best Practices for SaaS [2021 Update]

As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...

Case Study: How we improved our Customer Success Strategy With FROGED

Case Study: How we improved our Customer Success Strategy With FROGED

Here we go again. The business jargon bandwagon has come around again and now everybody’s...

How Black Friday Deals Cost SaaS Companies Millions

How Black Friday Deals Cost SaaS Companies Millions

Black Friday might be terrible for your Saas business. Despite being one of the busiest...

The TOP 5 Reasons Why Companies Use FROGED vs Intercom

The TOP 5 Reasons Why Companies Use FROGED vs Intercom

First, I’d like to quickly applaud the Intercom team . They’ve built a great product...

Top 5 Customer Success Automations

Top 5 Customer Success Automations

Hey there! Maybe you’re implementing your Customer Success department (If you need help to do...

How using attributes and events to track customer behavior can improve your product

How using attributes and events to track customer behavior can improve your product

In this article, I’m going to show you how you’ll be able to retain users...

Take care of your customer life cycle

Take care of your customer life cycle

Customer experience is becoming the ultimate competitive advantage Mediocre customer experience isn’t enough. The expectations...

9 steps to Scale your Customer Success Department

9 steps to Scale your Customer Success Department

Before we dive into how to scale your customer success department, I would first like...

Behavioral emails: Provide users with a unique experience

Behavioral emails: Provide users with a unique experience

Does the expression one-size-fits-all rings your bell? If the answer is YES, you already know...

2022: The year to plant a tree

2022: The year to plant a tree

It’s frequently breaking news, a common conversation topic in the office breakfasts and typical chat...

How to get more leads by implementing a live Chat in your website?

How to get more leads by implementing a live Chat in your website?

There is no data worse than a slap in the face to those who manage...

From Excel to CRM: the sooner, the better for your business

From Excel to CRM: the sooner, the better for your business

When comparing Excel to CRM, you don’t have to hide your feelings – we get...

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Discover Customer Experience tools to scale your business. Reduce churn, improve onboarding & provide customer support – all in one platform.

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