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What is SaaS support? On the surface, SaaS support has all the markers of traditional...
SaaS onboarding is walking users through your product until they experience the –so-called– eureka effect...
![Top 12 no-BS Customer Success Best Practices for SaaS [2022 Update]](https://froged.com/wp-content/uploads/2022/04/Top-12-no-BS-Customer-Success-Best-Practices-for-SaaS_Blog_image-740x520.jpg)
As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...
![Top 12 no-BS Customer Success Best Practices for SaaS [2021 Update]](https://froged.com/wp-content/uploads/2022/04/Top-12-no-BS-Customer-Success-Best-Practices-for-SaaS-2021_Blog_image-740x520.jpg)
As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...
Here we go again. The business jargon bandwagon has come around again and now everybody’s...
Black Friday might be terrible for your Saas business. Despite being one of the busiest...
First, I’d like to quickly applaud the Intercom team . They’ve built a great product...
Hey there! Maybe you’re implementing your Customer Success department (If you need help to do...
In this article, I’m going to show you how you’ll be able to retain users...
Customer experience is becoming the ultimate competitive advantage Mediocre customer experience isn’t enough. The expectations...
Before we dive into how to scale your customer success department, I would first like...
Does the expression one-size-fits-all rings your bell? If the answer is YES, you already know...
It’s frequently breaking news, a common conversation topic in the office breakfasts and typical chat...
There is no data worse than a slap in the face to those who manage...
When comparing Excel to CRM, you don’t have to hide your feelings – we get...