Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 91–105 of 112 results
What’s In a Chat Widget?

What’s In a Chat Widget?

‍ With that feedback in mind, FROGED launched a widget allowing users the ability to...

7 Onboarding Tips to Build Trust With Fintech Customers

7 Onboarding Tips to Build Trust With Fintech Customers

Getting customers is easy. Keeping them is the real challenge. For fintech startups, customer retention...

[Webinar] How to Build a Better Onboarding Experience

[Webinar] How to Build a Better Onboarding Experience

In this webinar with Product Led, FROGED CEO Emily and our Head of Content Stephanie...

SaaS Churn Rate – Calculation, Averages & Benchmarks [2022 Guide]

SaaS Churn Rate – Calculation, Averages & Benchmarks [2022 Guide]

So what’s the deal with SaaS churn? Some of your customers are going to leave...

Why is Customer Service Important for your SaaS

Why is Customer Service Important for your SaaS

Why is Customer Service So Important for SaaS Companies? The SaaS (Software as a Service)...

SaaS Customer Retention – 14 Battle Proven Strategies from Top Experts

SaaS Customer Retention – 14 Battle Proven Strategies from Top Experts

14 SaaS Retention Strategies that Boost Growth ‍ So you’ve got tons of new users...

How to create a Customer Success Funnel?

How to create a Customer Success Funnel?

Let’s step back a little before we go all into the Customer Success Funnel. So...

How 7 SaaS Companies Use Customer Support to Drive Growth

How 7 SaaS Companies Use Customer Support to Drive Growth

What is SaaS support? On the surface, SaaS support has all the markers of traditional...

SaaS Onboarding – Definitive Guide: Examples, Checklist & Metrics

SaaS Onboarding – Definitive Guide: Examples, Checklist & Metrics

SaaS onboarding is walking users through your product until they experience the –so-called– eureka effect...

Top 12 no-BS Customer Success Best Practices for SaaS [2022 Update]

Top 12 no-BS Customer Success Best Practices for SaaS [2022 Update]

As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...

Top 12 no-BS Customer Success Best Practices for SaaS [2021 Update]

Top 12 no-BS Customer Success Best Practices for SaaS [2021 Update]

As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...

Case Study: How we improved our Customer Success Strategy With FROGED

Case Study: How we improved our Customer Success Strategy With FROGED

Here we go again. The business jargon bandwagon has come around again and now everybody’s...

How Black Friday Deals Cost SaaS Companies Millions

How Black Friday Deals Cost SaaS Companies Millions

Black Friday might be terrible for your Saas business. Despite being one of the busiest...

The TOP 5 Reasons Why Companies Use FROGED vs Intercom

The TOP 5 Reasons Why Companies Use FROGED vs Intercom

First, I’d like to quickly applaud the Intercom team . They’ve built a great product...

Top 5 Customer Success Automations

Top 5 Customer Success Automations

Hey there! Maybe you’re implementing your Customer Success department (If you need help to do...

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