Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 46–60 of 201 results
Leaps Ahead December: What You Need to Know To Scale This Month

Leaps Ahead December: What You Need to Know To Scale This Month

Happy Holidays from the Leaps Ahead team. We’ve got some new headlines and facts to...

The top 5 Intercom alternatives

The top 5 Intercom alternatives

Did you know that sales, marketing, and support teams at more than 25,000 businesses use...

The main SaaS Churn Reasons and How you can Stop your Customers from Leaving

The main SaaS Churn Reasons and How you can Stop your Customers from Leaving

Increasing and retaining customers is more challenging than you may think. Several factors are included,...

Product Onboarding: The Definitive Guide for 2023

Product Onboarding: The Definitive Guide for 2023

Product onboarding, user onboarding, employee onboarding…So many different concepts with the word onboarding, right?  There...

The Rise of the Generalist…Again

The Rise of the Generalist…Again

This might sound controversial, but as we head into a downturn economy the need for...

Top Product-Led Growth Companies in 2022

Top Product-Led Growth Companies in 2022

You’ve probably heard about companies such as Slack, Productboard, Calendly, or Dropbox. We know they...

Engagement vs. Retention in SaaS: what are the main differences?

Engagement vs. Retention in SaaS: what are the main differences?

Did you know that boosting customer retention by 5% increases profits by up to 95%?...

FROGED Product Updates: November

FROGED Product Updates: November

Our product updates for Novemberfocus on omnichannel communication with your clients, and performance metrics to...

Customer Segmentation: Definition & Examples

Customer Segmentation: Definition & Examples

Did you know that 77% of marketing ROI comes from segmented, targeted, and triggered campaigns?...

The Consumer Decision Journey in SaaS: Steps and its Evolution

The Consumer Decision Journey in SaaS: Steps and its Evolution

The SaaS industry is growing rapidly every year. According to Grand View Research, the SaaS...

Net Revenue Retention (NRR): Definition and Best Practices

Net Revenue Retention (NRR): Definition and Best Practices

If you’re in the SaaS market, you probably know that the main goal of most...

Customer Support Tools: What Makes Them Great? 

Customer Support Tools: What Makes Them Great? 

The importance of customer support in the SaaS industry has always been there, but today,...

Leaps Ahead November: What You Need to Know to Scale This Month

Leaps Ahead November: What You Need to Know to Scale This Month

Welcome to Leaps Ahead from FROGED! As we head into the thick of Autumn, filled...

Redundant Technology: How to Reduce the Costs of your Tech Stack

Redundant Technology: How to Reduce the Costs of your Tech Stack

Before this pandemic and crisis, the B2B market was experiencing continuous growth, and companies were...

Application of CRM: Different Types and Benefits

Application of CRM: Different Types and Benefits

The customer relationship management market is one of the fastest-growing industries. According to Statista, the...

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