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June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 31–45 of 180 results
Engagement vs. Retention in SaaS: what are the main differences?

Engagement vs. Retention in SaaS: what are the main differences?

Did you know that boosting customer retention by 5% increases profits by up to 95%?...

FROGED Product Updates: November

FROGED Product Updates: November

Our product updates for Novemberfocus on omnichannel communication with your clients, and performance metrics to...

Customer Segmentation: Definition & Examples

Customer Segmentation: Definition & Examples

Did you know that 77% of marketing ROI comes from segmented, targeted, and triggered campaigns?...

The Consumer Decision Journey in SaaS: Steps and its Evolution

The Consumer Decision Journey in SaaS: Steps and its Evolution

The SaaS industry is growing rapidly every year. According to Grand View Research, the SaaS...

Net Revenue Retention (NRR): Definition and Best Practices

Net Revenue Retention (NRR): Definition and Best Practices

If you’re in the SaaS market, you probably know that the main goal of most...

Customer Support Tools: What Makes Them Great? 

Customer Support Tools: What Makes Them Great? 

The importance of customer support in the SaaS industry has always been there, but today,...

Leaps Ahead November: What You Need to Know to Scale This Month

Leaps Ahead November: What You Need to Know to Scale This Month

Welcome to Leaps Ahead from FROGED! As we head into the thick of Autumn, filled...

Redundant Technology: How to Reduce the Costs of your Tech Stack

Redundant Technology: How to Reduce the Costs of your Tech Stack

Before this pandemic and crisis, the B2B market was experiencing continuous growth, and companies were...

Application of CRM: Different Types and Benefits

Application of CRM: Different Types and Benefits

The customer relationship management market is one of the fastest-growing industries. According to Statista, the...

In-app Guidance: Why it’s The Best User Onboarding

In-app Guidance: Why it’s The Best User Onboarding

Did you know that 63% of customers consider the company’s onboarding program when deciding to...

Co-Founder & CEO Emily G.-Cebrián Lombán, Recently named Forbes Top 100 Creatives, to Speak at TechCrunch Disrupt 2022 Exclusive Roundtable Sessions 

Co-Founder & CEO Emily G.-Cebrián Lombán, Recently named Forbes Top 100 Creatives, to Speak at TechCrunch Disrupt 2022 Exclusive Roundtable Sessions 

Malaga, Spain, October 17, 2022 – Emily G.-Cebrián Lombán, CEO and Co-founder of FROGED the...

Fireside Chat with Aaron Thompson: Why QBRs Are Ridiculous

Fireside Chat with Aaron Thompson: Why QBRs Are Ridiculous

“Customer success starts in the product” – Aaron Thompson CRO of SuccessHACKERS and all-around CS...

SaaS vs. PaaS vs. IaaS: Definitions and Main Differences

SaaS vs. PaaS vs. IaaS: Definitions and Main Differences

With so much digital jargon nowadays, it can often seem like we’re talking an entirely...

Drip Email Campaigns: Examples and Best Practices

Drip Email Campaigns: Examples and Best Practices

Have you ever received a welcome email after subscribing to an online newsletter? Or an...

Help Article Best Practices and Tips

Help Article Best Practices and Tips

Did you know 89% of millennials use a search engine to find answers before calling...

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