Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
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The 8 Biggest Company Layoffs in Tech in 2023

The 8 Biggest Company Layoffs in Tech in 2023

Uh oh. It’s still happening. Large-scale tech company layoffs continue in 2023. The end of...

The In-App Marketing Guide for 2023

The In-App Marketing Guide for 2023

So, your product is ready, you’ve got your app in all the stores, it works...

Product Adoption: Tips and Best Practices for your SaaS

Product Adoption: Tips and Best Practices for your SaaS

Nowadays, a successful product is one that your users need every single day. It’s not...

CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?

CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?

Did you know that 64% of consumers stop using a product after a poor customer...

How Startup Funding Works: A Complete Guide

How Startup Funding Works: A Complete Guide

Having a startup business is a very exciting venture, but what you may be less...

The Best SaaS Growth Strategies that Ensure Success

The Best SaaS Growth Strategies that Ensure Success

SaaS companies don’t have it easy. The SaaS global market is growing 18% every year...

NPS Survey Best Practices: Convert Passive Users into Promoters

NPS Survey Best Practices: Convert Passive Users into Promoters

Bill Macaitis, Slack’s CMO between 2014 and 2017, once said:  “I’m a huge believer in...

The Ultimate Churn Prediction Guide for 2023

The Ultimate Churn Prediction Guide for 2023

We know customers are the backbone of your business. That’s why they’re so valuable. Obviously,...

Fireside Chat with Eric Brown | The Dynamics between Marketing & Valuation

Fireside Chat with Eric Brown | The Dynamics between Marketing & Valuation

We recently sat down with Eric Brown, Founder of Atley Brown, an indispensable resource for...

LTV in SaaS: Why Track Customers’ Lifetime Value?

LTV in SaaS: Why Track Customers’ Lifetime Value?

Money… No one wants to lose it, right?  Every company wants to make sure they’re...

What’s in a Chat Widget?

What’s in a Chat Widget?

Who wants to make a phone call? Nowadays, it’s far more common for people to...

What is the ACV of Sales and How does it Affect your Business?

What is the ACV of Sales and How does it Affect your Business?

All SaaS companies are looking for the same thing: product success. Here’s a little metric...

Leaps Ahead February: What You Need to Know To Scale This Month

Leaps Ahead February: What You Need to Know To Scale This Month

We are already in the second month of 2023 and there have already been some...

Top 6 User Onboarding Software for 2023

Top 6 User Onboarding Software for 2023

Nowadays, companies, especially in SaaS, have a very short time to prove their product’s worth...

5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success

5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success

Did you know that 74% of potential customers will switch to other solutions if the...

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