Blog

June 29, 2022 2022-06-29 12:41

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 16–30 of 87 results
Is Churn a Dying Metric? (Part 2 of A Guide to Churn Rate)

Is Churn a Dying Metric? (Part 2 of A Guide to Churn Rate)

The churn rate, aka attrition rate, indicates the average customer loss over a period, whether...

Fireside Chat with Nate Brown: The Art of Customer Journey Mapping

Fireside Chat with Nate Brown: The Art of Customer Journey Mapping

In our Fireside chat, ‘The Art of Customer Journey Mapping’ with CX expert, director, and...

Automated Customer Service: Best practices and tools to support your customer base

Automated Customer Service: Best practices and tools to support your customer base

You’ve probably entered a website recently and a live chat window popped up asking you...

Sengerio Case Study: Improving Customer Support with FROGED

Sengerio Case Study: Improving Customer Support with FROGED

Sengerio’s Product Manager, Michele Zaccaria did a Q&A Case study to help us understand their...

What is customer acquisition cost (CAC) and why does it matter?

What is customer acquisition cost (CAC) and why does it matter?

Customer acquisition cost (CAC) is the average amount that a business needs to spend to...

Customer Support in 2022: How to Achieve Long-Term Success

Customer Support in 2022: How to Achieve Long-Term Success

Customer support is the subset of customer service in charge of solving issues that customers...

Product Flows vs Product Tours in User Experience?

Product Flows vs Product Tours in User Experience?

If you’re in charge of product marketing, you know that it’s not just about your...

Fireside Chat with Peter Armaly: The Journey from Defining the Voice of the Customer to Implementation

Fireside Chat with Peter Armaly: The Journey from Defining the Voice of the Customer to Implementation

In this episode of our Fireside Chat Series, I sat down with Peter Armaly, one...

Customer Success: The Key To Customer Onboarding

Customer Success: The Key To Customer Onboarding

When a client creates a customer success account, they may have a wealth of questions....

How to Improve User Engagement and Retention Using Product Flows

How to Improve User Engagement and Retention Using Product Flows

We all know that user engagement is closely tied to retention and product usage. B2B...

How to Choose the Right Customer Success Software

How to Choose the Right Customer Success Software

FROGED contributor, Anika Zubair who is Vice President of Customer Success at Karbon, host of...

3 ways Product Flows lead to more Proactive Customer Support

3 ways Product Flows lead to more Proactive Customer Support

To win their way to a customer’s heart companies must offer customer support. But what...

What is Product-Led Growth?

What is Product-Led Growth?

As we know, technology has advanced drastically over the years, forcing us to adapt and...

Fireside Chat with Daniel Peris: How to implement an SEO Acquisition Plan designed for Content Performance?

Fireside Chat with Daniel Peris: How to implement an SEO Acquisition Plan designed for Content Performance?

Our recent Fireside Chat came with a twist, as we took a turn off the...

Top 5 SaaS metrics and tips to improve them

Top 5 SaaS metrics and tips to improve them

If you are running a SaaS business you need to understand the key SaaS metrics...

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