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June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
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Understanding SaaS Activation Rate: A Key Metric for Business Growth

Understanding SaaS Activation Rate: A Key Metric for Business Growth

If you run a SaaS (Software as a Service) business, you are probably familiar with...

The Ultimate Guide to User Segmentation

The Ultimate Guide to User Segmentation

Let’s start with some eye-opening stats: firms that leverage segmentation are 60% more innovative and...

The Top Leading FinTech Companies Examples in 2023

The Top Leading FinTech Companies Examples in 2023

FinTech companies are driving change in the financial industry as the global FinTech market is...

The Power of Youtube Marketing: Boost Your SaaS Product’s Visibility with Video

The Power of Youtube Marketing: Boost Your SaaS Product’s Visibility with Video

As a SaaS business owner, you are always looking for ways to increase your product’s...

Unpacking the Power of Customer Portals: A Must-Have for Modern Business Strategies

Unpacking the Power of Customer Portals: A Must-Have for Modern Business Strategies

As someone who works in the business world, I’m always looking for ways to streamline...

Mastering Customer Support FAQ: Everything You Need to Know

Mastering Customer Support FAQ: Everything You Need to Know

Customer support representatives know firsthand how important it is to have a well-designed and comprehensive...

Top Help Desk Software: A Comprehensive Comparison

Top Help Desk Software: A Comprehensive Comparison

‍‍If you are looking to automate your Customer Support, you have come to the right...

Why An Effective Onboarding Strategy is Important to Create Successful Customer Experience

Why An Effective Onboarding Strategy is Important to Create Successful Customer Experience

A SaaS B2B onboarding strategy is a plan designed to ensure that new customers are...

Maximizing Profits: 5 Ways to turn your Customer Support Strategy into a Revenue stream

Maximizing Profits: 5 Ways to turn your Customer Support Strategy into a Revenue stream

As a business owner, you are always looking for ways to maximize profits. One area...

What is Product Benchmarking and How to Optimize Your Product’s Performance?

What is Product Benchmarking and How to Optimize Your Product’s Performance?

If you’re curious about product benchmarking and keen to learn how it can help optimize...

Measuring Customer Health Score Made Easy: The Stickiness Ratio Approach

Measuring Customer Health Score Made Easy: The Stickiness Ratio Approach

‍As a business owner or product marketer, it’s essential to understand how your customers perceive...

Leaps Ahead May: What You Need to Know To Scale This Month 

Leaps Ahead May: What You Need to Know To Scale This Month 

It’s almost halfway through 2023 and it certainly hasn’t been dull. We’ve hit a 5...

Top 12 no-BS Customer Success Best Practices for SaaS [2023 Update]

Top 12 no-BS Customer Success Best Practices for SaaS [2023 Update]

As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...

Boost Your Product Engagement with These Key Metrics to Measure and Analyze

Boost Your Product Engagement with These Key Metrics to Measure and Analyze

As a product manager, it’s vital to understand the importance of product engagement. It’s not...

Maximizing Customer Satisfaction: Customer Service vs Customer Support

Maximizing Customer Satisfaction: Customer Service vs Customer Support

In today’s digital age, customers have more options than ever before. They can research products,...

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