Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 16–30 of 157 results
Fireside Chat with Aaron Thompson: Why QBRs Are Ridiculous

Fireside Chat with Aaron Thompson: Why QBRs Are Ridiculous

“Customer success starts in the product” – Aaron Thompson CRO of SuccessHACKERS and all-around CS...

SaaS vs. PaaS vs. IaaS: Definitions and Main Differences

SaaS vs. PaaS vs. IaaS: Definitions and Main Differences

With so much digital jargon nowadays, it can often seem like we’re talking an entirely...

Drip Email Campaigns: Examples and Best Practices

Drip Email Campaigns: Examples and Best Practices

Have you ever received a welcome email after subscribing to an online newsletter? Or an...

Help Article Best Practices and Tips

Help Article Best Practices and Tips

Did you know 89% of millennials use a search engine to find answers before calling...

The importance of offering Omnichannel Support in SaaS

The importance of offering Omnichannel Support in SaaS

Did you know that purchase frequency is 250% higher when a company offers omnichannel touchpoints...

5 Easy Ways to Build an Omnichannel Customer Experience in SaaS

5 Easy Ways to Build an Omnichannel Customer Experience in SaaS

If you’re a SaaS business, you already know how important it is to build an...

Essential tools and processes to reduce SaaS attrition rate

Essential tools and processes to reduce SaaS attrition rate

Software as a service (SaaS) is an industry that’s growing rapidly. However, it’s also an...

Knowledge base systems: Best practices and examples

Knowledge base systems: Best practices and examples

Did you know that customers prefer knowledge bases over all other self-service channels? Crazy right?...

Should you choose Hybrid or Native Apps for better SaaS UX

Should you choose Hybrid or Native Apps for better SaaS UX

Introduction You’ve launched a successful SaaS product and now you’re looking to grow your user...

The ‘Aha’ Moment Product Guide: How to Identify and Measure

The ‘Aha’ Moment Product Guide: How to Identify and Measure

Let’s go back to history class in school. As most of you probably know, Isaac...

The Best Metrics to Measure Product Success

The Best Metrics to Measure Product Success

Over the next four years, the SaaS market is predicted to grow by 27.5%. Now...

How to Manage the Client Experience

How to Manage the Client Experience

Accion Remota Founder, Santiago Quintero Delgado sat down with FROGED CEO & Co-Founder Emily G.-Cebrían...

7 Types of Email Marketing in SaaS

7 Types of Email Marketing in SaaS

Email marketing is a powerful tool in any business arsenal, and it’s also the most...

SaaS Engaged Users Guide: Top Tips on achieving Product Success

SaaS Engaged Users Guide: Top Tips on achieving Product Success

After looking at the latest trends in the SaaS industry, we’ve discovered that user engagement...

Leaps Ahead October: How to Scale this Month

Leaps Ahead October: How to Scale this Month

Welcome to leaps ahead from FROGED! As we head into the holiday season (Halloween is...

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