Blog

June 29, 2022 2022-07-19 19:46

Welcome to the FROGED Blog

The latest insights, best practices and guides you need about customer support, customer success, user experience, and product-led growth.
Showing 151–165 of 201 results
Dear EdTech Customer Experience Managers

Dear EdTech Customer Experience Managers

Most days felt the same because I did almost everything on my computer. Classes, office...

The Customer Success Handbook

The Customer Success Handbook

Hey there! The FROGED team has written our BEST content in one awesome handbook: The...

3 Takeaways on How Venmo became the Go-To FinTech App for Gen Z

3 Takeaways on How Venmo became the Go-To FinTech App for Gen Z

When I am with fellow students, we mainly use Venmo. To split a restaurant bill,...

Top 3 Customer Onboarding Strategies that Accelerate Time to Value

Top 3 Customer Onboarding Strategies that Accelerate Time to Value

In this article, we will discuss how to iron out the creases that can arise...

Product-Led Companies Roundup April 2022

Product-Led Companies Roundup April 2022

As you know, a satisfied customer can become a worthy advocate of your product! The...

How to use Product Flows in Customer Onboarding

How to use Product Flows in Customer Onboarding

Would we not all agree that getting the right “flow” makes for a happier and...

Pekebook Case Study: Improving User Experience, Automating Onboarding Processes & Creating WOW Moments with FROGED

Pekebook Case Study: Improving User Experience, Automating Onboarding Processes & Creating WOW Moments with FROGED

Hello, I’m Víctor Llisó, co-founder of Pekebook. I was born in Barcelona, have a degree...

The 3 Pillars of SEO for SaaS

The 3 Pillars of SEO for SaaS

When creating a public website for an online business, for example a SaaS (Software as...

Fireside Chat with Donna Weber – Why Onboarding is Critical to Your Success

Fireside Chat with Donna Weber – Why Onboarding is Critical to Your Success

In our latest Fireside Chat, I sat down with Donna Weber, renowned onboarding expert and...

A Guide to Churn Rate Part 1: The Basics, How to Calculate it & How to Reduce it

A Guide to Churn Rate Part 1: The Basics, How to Calculate it & How to Reduce it

Everyone can agree that data is critical to sustainable SaaS growth, but what data matters...

10 Tips For Building An Amazing Customer Success Team

10 Tips For Building An Amazing Customer Success Team

As your customer success team scales, it becomes harder and harder to build a cohesive,...

Understanding the Importance of Product Success and Customer Success in Saas

Understanding the Importance of Product Success and Customer Success in Saas

If your business is like FROGED and built on a Software as a Service (Saas)...

Four Inspirational Female Leaders You Need to Know

Four Inspirational Female Leaders You Need to Know

March is apparently the month we recognize women, so we’ve selected our most inspirational female...

Product-Led Companies Roundup: March 2022

Product-Led Companies Roundup: March 2022

I started using most of the platforms and products I use daily because they were...

SDK: Why is it Important?

SDK: Why is it Important?

‍Software Development Kit or as we all refer to it “SDK” is a set of...

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Discover Customer Experience tools to scale your business. Reduce churn, improve onboarding & provide customer support – all in one platform.

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