“Customer success starts in the product”

– Aaron Thompson

CRO of SuccessHACKERS and all-around CS expert, Aaron Thompson, shared his knowledge on how to achieve customer success, but most importantly, why QBRs are ridiculous.

In this Fireside Chat, Aaron tells us the keys to becoming a unicorn ins the Customer Success Space:

  • Guaranteed renewal of your product comes down to three D’s: Define, deliver and demonstrate
  • Turning success into a conversation, not a presentation
  • Focus on onboarding and the rest will come
  • Reactive vs proactive; support vs success

For more insights, best practices and action items to achieve customer success, check out our blog content and download our CS Handbook below