As a SaaS company, should you focus on gross retention or net retention? Did you...
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Category: Metrics
Are you tracking your WhatsApp live chat metrics? No? Well, you should be! WhatsApp has...
No matter what your product is or the type of business you run, customer service...
Did you know that 64% of consumers stop using a product after a poor customer...
Money… No one wants to lose it, right? Every company wants to make sure they’re...
All SaaS companies are looking for the same thing: product success. Here’s a little metric...
Creating a product that works is one thing, but continually making it the best it...
Have you ever heard the phrase spend money to make money? It’s totally true, and...
Do you know what the secret of creating a successful SaaS company is? We do:...
In the world of SaaS, it’s imperative to maintain your customer’s attention. Customers want one...
Welcome to the definitive 2023 guide about Customer Success Metrics for SaaS! You’re probably familiar...
Happy Holidays from the Leaps Ahead team. We’ve got some new headlines and facts to...