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Category: Metrics

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  • Metrics
Gross Retention vs Net Retention in SaaS: What Metric to Focus on?
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Gross Retention vs Net Retention in SaaS: What Metric to Focus on?

As a SaaS company, should you focus on gross retention or net retention?  Did you...

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How to Track the WhatsApp Live Chat Metrics of your Support Agents
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How to Track the WhatsApp Live Chat Metrics of your Support Agents

Are you tracking your WhatsApp live chat metrics? No? Well, you should be!  WhatsApp has...

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Why It’s Important to Track the Support Metrics of your SaaS
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Why It’s Important to Track the Support Metrics of your SaaS

No matter what your product is or the type of business you run, customer service...

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CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?
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CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?

Did you know that 64% of consumers stop using a product after a poor customer...

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LTV in SaaS: Why Track Customers’ Lifetime Value?
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LTV in SaaS: Why Track Customers’ Lifetime Value?

Money
 No one wants to lose it, right?  Every company wants to make sure they’re...

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What is the ACV of Sales and How does it Affect your Business?
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What is the ACV of Sales and How does it Affect your Business?

All SaaS companies are looking for the same thing: product success. Here’s a little metric...

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What is Product Analytics and why should you track it?
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What is Product Analytics and why should you track it?

Creating a product that works is one thing, but continually making it the best it...

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CAC Payback: What is it, and how is it calculated?
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CAC Payback: What is it, and how is it calculated?

Have you ever heard the phrase spend money to make money? It’s totally true, and...

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What is the ARPU of Your SaaS And How To Track It?
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What is the ARPU of Your SaaS And How To Track It?

Do you know what the secret of creating a successful SaaS company is? We do:...

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How to Reduce Time To Value (TTV) of your SaaS
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How to Reduce Time To Value (TTV) of your SaaS

In the world of SaaS, it’s imperative to maintain your customer’s attention. Customers want one...

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The Main Customer Success Metrics your SaaS Needs to Track in 2023
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The Main Customer Success Metrics your SaaS Needs to Track in 2023

Welcome to the definitive 2023 guide about Customer Success Metrics for SaaS!  You’re probably familiar...

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Leaps Ahead December: What You Need to Know To Scale This Month
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Leaps Ahead December: What You Need to Know To Scale This Month

Happy Holidays from the Leaps Ahead team. We’ve got some new headlines and facts to...

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