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Category: Customer Success

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  • Customer Success
How to build your Customer Success Strategy using a Product Success Platform
  • blog
  • Churn Rate
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How to build your Customer Success Strategy using a Product Success Platform

Customer success is an extremely vital concept in the business world that has developed considerably...

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4 Customer Retention Strategies You Need to Implement
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4 Customer Retention Strategies You Need to Implement

Retention refers to the ability to retain your customers and their loyalty over a period...

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Customer Support in 2022: How to Achieve Long-Term Success
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Customer Support in 2022: How to Achieve Long-Term Success

Customer support is the subset of customer service in charge of solving issues that customers...

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Customer Success: The Key To Customer Onboarding
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  • Customer Onboarding
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Customer Success: The Key To Customer Onboarding

When a client creates a customer success account, they may have a wealth of questions....

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How to Choose the Right Customer Success Software
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How to Choose the Right Customer Success Software

FROGED contributor, Anika Zubair who is Vice President of Customer Success at Karbon, host of...

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The Customer Success Handbook
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The Customer Success Handbook

Hey there! The FROGED team has written our BEST content in one awesome handbook: The...

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10 Tips For Building An Amazing Customer Success Team
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  • Customer Success

10 Tips For Building An Amazing Customer Success Team

As your customer success team scales, it becomes harder and harder to build a cohesive,...

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Understanding the Importance of Product Success and Customer Success in Saas
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Understanding the Importance of Product Success and Customer Success in Saas

If your business is like FROGED and built on a Software as a Service (Saas)...

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Fireside Chat with Perry Monaco – Scale your customer success
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Fireside Chat with Perry Monaco – Scale your customer success

We sat down with Perry Monaco, Head of Global Customer Success Strategy at LinkedIn to...

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Fireside Chat with Anika Zubair – The Future of Customer Success
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  • Customer Success
  • Fireside Chat

Fireside Chat with Anika Zubair – The Future of Customer Success

Last year we sat down with Anika Zubair, for our first Fireside Chat ‘The Future...

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Top 4 Features Gen Z Looks for in E-Health
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Top 4 Features Gen Z Looks for in E-Health

Similar to how Gen Z relies on EdTech for education, Gen Z also depends on...

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Why Product-Led Companies Need to Invest in Customer Success Solutions
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  • Customer Success
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Why Product-Led Companies Need to Invest in Customer Success Solutions

Define Your Customer Success Basics Does the platform provide you with the tools that you...

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Latest Posts

  • NPS Survey Best Practices: Convert Passive Users into Promoters February 8, 2023
  • The Ultimate Churn Prediction Guide for 2023 February 8, 2023
  • Fireside Chat with Eric Brown | The Dynamics between Marketing & Valuation February 6, 2023
  • LTV in SaaS: Why Track Customers’ Lifetime Value? February 3, 2023
  • What’s in a Chat Widget? February 1, 2023

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About FROGED

Discover Customer Experience tools to scale your business. Reduce churn, improve onboarding & provide customer support – all in one platform.

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Our dynamic and flexible platform is built with a simple philosophy: be more proactive and less reactive, create brand advocates and make it easy. Like, really easy.
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