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Category: Customer Success

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  • Customer Success
Fireside Chat with Anita Toth | How Voice of the Customer is the Best Line of Defense to Prevent Churn
  • blog
  • Customer Success
  • Fireside Chat

Fireside Chat with Anita Toth | How Voice of the Customer is the Best Line of Defense to Prevent Churn

Chief Churn Crusher, Anita Toth, and the team at ATI provide clients with Voice of...

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How ChatGPT can Change the Future of Customer Success
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  • Customer Success

How ChatGPT can Change the Future of Customer Success

Did you know that ChatGPT can be used as part of your customer success strategy?...

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Drive Customer Expansion by using In-App Notifications
  • blog
  • Customer Success

Drive Customer Expansion by using In-App Notifications

Customer expansion is a superhero strategy: it helps increase customer retention, boost revenue, maximize Customer...

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Help Center Best Practices: The overlooked Customer Service Rep
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  • Customer Success

Help Center Best Practices: The overlooked Customer Service Rep

Your help center is a goldmine for your customers, so having some help center best...

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The Different Customer Success Roles and Their Skills
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  • Customer Success

The Different Customer Success Roles and Their Skills

Customer success roles are the backbone of any business. Why? Because your CS team plays...

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Gross Retention vs Net Retention in SaaS: What Metric to Focus on?
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Gross Retention vs Net Retention in SaaS: What Metric to Focus on?

As a SaaS company, should you focus on gross retention or net retention?  Did you...

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CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?
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CSAT in SaaS: What is the Customer Satisfaction Score, and Why is it Important?

Did you know that 64% of consumers stop using a product after a poor customer...

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NPS Survey Best Practices: Convert Passive Users into Promoters
  • Customer Success
  • Product Success

NPS Survey Best Practices: Convert Passive Users into Promoters

Bill Macaitis, Slack’s CMO between 2014 and 2017, once said:  “I’m a huge believer in...

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The 5 Best Customer Success Software for 2023
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  • Customer Success

The 5 Best Customer Success Software for 2023

Did you know that, according to Forbes, attracting new customers is up to five times...

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The Main Customer Success Metrics your SaaS Needs to Track in 2023
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The Main Customer Success Metrics your SaaS Needs to Track in 2023

Welcome to the definitive 2023 guide about Customer Success Metrics for SaaS!  You’re probably familiar...

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What is a Customer Engagement Model and Why is it Useful?
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What is a Customer Engagement Model and Why is it Useful?

Did you know that engaged customers bring 37% more revenue than customers who are active...

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Net Revenue Retention (NRR): Definition and Best Practices
  • blog
  • Churn Rate
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Net Revenue Retention (NRR): Definition and Best Practices

If you’re in the SaaS market, you probably know that the main goal of most...

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Latest Posts

  • How Live Chat Monitoring through Keyword Spotting Skyrockets Support  March 30, 2023
  • Leaps Ahead April: What You Need to Know To Scale This Month  March 29, 2023
  • Fireside Chat with Anita Toth | How Voice of the Customer is the Best Line of Defense to Prevent Churn March 29, 2023
  • How to Create an Advanced Buyer Persona Strategy March 28, 2023
  • 3 Ways to Optimize your E-commerce Customer Service March 27, 2023

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