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Category: Customer Success
Customer success roles are the backbone of any business. Why? Because your CS team plays...
As a SaaS company, should you focus on gross retention or net retention? Did you...
Did you know that 64% of consumers stop using a product after a poor customer...
Bill Macaitis, Slack’s CMO between 2014 and 2017, once said: “I’m a huge believer in...
Did you know that, according to Forbes, attracting new customers is up to five times...
Welcome to the definitive 2023 guide about Customer Success Metrics for SaaS! You’re probably familiar...
Did you know that engaged customers bring 37% more revenue than customers who are active...
If you’re in the SaaS market, you probably know that the main goal of most...
“Customer success starts in the product” – Aaron Thompson CRO of SuccessHACKERS and all-around CS...
You are probably familiar with customer success platforms, but in the world of SaaS, there’s...
The task of retaining customers has become increasingly difficult in recent years. We live in...