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Category: Customer Service

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  • Customer Service
Maximizing Customer Satisfaction: Customer Service vs Customer Support
  • blog
  • Customer Service
  • Customer Success
  • Customer Support

Maximizing Customer Satisfaction: Customer Service vs Customer Support

In today’s digital age, customers have more options than ever before. They can research products,...

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The Top Customer Service Skills Your Team Needs to Have
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  • Customer Service

The Top Customer Service Skills Your Team Needs to Have

Did you know that 93% of customers are likely to come back for more when...

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3 Ways to Optimize your E-commerce Customer Service
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  • Customer Service

3 Ways to Optimize your E-commerce Customer Service

Having optimized E-commerce customer service is absolutely essential today. Here’s why.  Nowadays thanks to e-commerce...

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How to Customize Canned Responses in your Support Inbox
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  • Customer Service
  • Customer Support

How to Customize Canned Responses in your Support Inbox

Canned responses could completely transform your customer’s support experience, and here’s why.  Nowadays, customers expect...

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The Best Free Knowledge Base Software for 2023
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The Best Free Knowledge Base Software for 2023

You’ve probably heard it a million times: it’s important to keep the customer happy. And...

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6 Best ways to offer great Customer Service to your clients
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  • Customer Service

6 Best ways to offer great Customer Service to your clients

Providing great customer service and spending time with your customers is the key to success...

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Live chat best practices and examples for 2022
  • blog
  • Customer Experience
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Live chat best practices and examples for 2022

Our shift towards modern technology has completely changed the way we work –  and so...

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Automated Customer Service: Best practices and tools to support your customer base
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  • Customer Experience
  • Customer Service
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Automated Customer Service: Best practices and tools to support your customer base

You’ve probably entered a website recently and a live chat window popped up asking you...

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Customer Support in 2022: How to Achieve Long-Term Success
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  • Customer Service
  • Customer Success
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Customer Support in 2022: How to Achieve Long-Term Success

Customer support is the subset of customer service in charge of solving issues that customers...

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How to Choose the Right Customer Success Software
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  • Customer Experience
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How to Choose the Right Customer Success Software

FROGED contributor, Anika Zubair who is Vice President of Customer Success at Karbon, host of...

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Top 4 Features Gen Z Looks for in E-Health
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Top 4 Features Gen Z Looks for in E-Health

Similar to how Gen Z relies on EdTech for education, Gen Z also depends on...

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Why is Customer Service Important for your SaaS
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  • Customer Service

Why is Customer Service Important for your SaaS

Why is Customer Service So Important for SaaS Companies? The SaaS (Software as a Service)...

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Latest Posts

  • MRR in SaaS: Definition, Calculation, and Benchmarks June 6, 2023
  • SaaS Value Proposition: How to Differentiate from Competitors June 2, 2023
  • Leaps Ahead June: What You Need to Know To Scale This Month  June 1, 2023
  • 5 User Onboarding Best Practices to Increase MRR May 31, 2023
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About FROGED

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Our dynamic and flexible platform is built with a simple philosophy: be more proactive and less reactive, create brand advocates and make it easy. Like, really easy.
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