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Category: Customer Journey

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Dear EdTech Customer Experience Managers
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Dear EdTech Customer Experience Managers

Most days felt the same because I did almost everything on my computer. Classes, office...

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6 Online Learning Takeaways for EdTech 2022
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6 Online Learning Takeaways for EdTech 2022

1. Online Learning is Here to Stay According to Inside Higher Ed, many schools resumed...

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How to create a Customer Success Funnel?
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How to create a Customer Success Funnel?

Let’s step back a little before we go all into the Customer Success Funnel. So...

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The TOP 5 Reasons Why Companies Use FROGED vs Intercom
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The TOP 5 Reasons Why Companies Use FROGED vs Intercom

First, I’d like to quickly applaud the Intercom team . They’ve built a great product...

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Take care of your customer life cycle
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Take care of your customer life cycle

Customer experience is becoming the ultimate competitive advantage Mediocre customer experience isn’t enough. The expectations...

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How to get more leads by implementing a live Chat in your website?
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How to get more leads by implementing a live Chat in your website?

There is no data worse than a slap in the face to those who manage...

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  • NPS Survey Best Practices: Convert Passive Users into Promoters February 8, 2023
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