Customer retention is a critical aspect of running a successful business. The ability to retain...
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Category: Customer Journey
Let’s start with some eye-opening stats: firms that leverage segmentation are 60% more innovative and...
As a business owner, it’s important to understand how valuable customer loyalty is. Repeat customers...
Looking for the best User Behavior Analytics tools to optimize your platform or app? Do...
Whether your company is at Seed stage or nearing Series A – you most likely...
Shift, Director of Product Michael Foucher, and his team recently realized that their customer onboarding...
Did you know that engaged customers bring 37% more revenue than customers who are active...
Did you know that boosting customer retention by 5% increases profits by up to 95%?...
The SaaS industry is growing rapidly every year. According to Grand View Research, the SaaS...
The customer relationship management market is one of the fastest-growing industries. According to Statista, the...
Let’s go back to history class in school. As most of you probably know, Isaac...
As we head into H2 of 2022 (crazy, right?) we are seeing some controversial trends...