Shift, Director of Product Michael Foucher, and his team recently realized that their customer onboarding...
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Category: Customer Journey
Did you know that engaged customers bring 37% more revenue than customers who are active...
Did you know that boosting customer retention by 5% increases profits by up to 95%?...
The SaaS industry is growing rapidly every year. According to Grand View Research, the SaaS...
The customer relationship management market is one of the fastest-growing industries. According to Statista, the...
Let’s go back to history class in school. As most of you probably know, Isaac...
As we head into H2 of 2022 (crazy, right?) we are seeing some controversial trends...
Recently I spoke with Elisabeth Courland, Head of Customer Success at Agorapulse, and Founder of...
May has unlocked thought-provoking topics such as product flows vs product tours, fireside chats with...
In our Fireside chat, ‘The Art of Customer Journey Mapping’ with CX expert, director, and...
In this episode of our Fireside Chat Series, I sat down with Peter Armaly, one...
When I am with fellow students, we mainly use Venmo. To split a restaurant bill,...