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Category: blog

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  • blog
What’s in a Chat Widget?
  • blog
  • Resources
  • The Dev Zone

What’s in a Chat Widget?

Who wants to make a phone call? Nowadays, it’s far more common for people to...

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What is the ACV of Sales and How does it Affect your Business?
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  • Metrics

What is the ACV of Sales and How does it Affect your Business?

All SaaS companies are looking for the same thing: product success. Here’s a little metric...

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Leaps Ahead February: What You Need to Know To Scale This Month
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  • Marketing
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  • Product-Led

Leaps Ahead February: What You Need to Know To Scale This Month

We are already in the second month of 2023 and there have already been some...

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Top 6 User Onboarding Software for 2023
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  • Customer Onboarding

Top 6 User Onboarding Software for 2023

Nowadays, companies, especially in SaaS, have a very short time to prove their product’s worth...

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5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success
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  • Customer Onboarding

5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success

Did you know that 74% of potential customers will switch to other solutions if the...

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How to Increase your SaaS Retention Rate
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  • Retention & Engagement

How to Increase your SaaS Retention Rate

You’ve finally launched your SaaS company, and you’ve been working tirelessly to make it perfect
...

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What is Product Analytics and why should you track it?
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What is Product Analytics and why should you track it?

Creating a product that works is one thing, but continually making it the best it...

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The Ultimate Checklist to help improve your onboarding experience ft. Shift
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The Ultimate Checklist to help improve your onboarding experience ft. Shift

Shift, Director of Product Michael Foucher, and his team recently realized that their customer onboarding...

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The 5 Best Customer Success Software for 2023
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  • Customer Success

The 5 Best Customer Success Software for 2023

Did you know that, according to Forbes, attracting new customers is up to five times...

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CAC Payback: What is it, and how is it calculated?
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  • Customer Acquisition
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CAC Payback: What is it, and how is it calculated?

Have you ever heard the phrase spend money to make money? It’s totally true, and...

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Personalized Onboarding in Saas: Why it’s so Important
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  • Customer Onboarding

Personalized Onboarding in Saas: Why it’s so Important

Everyone is different, and people have individual needs and perspectives. That’s why personalization is so...

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Leaps Ahead January: What You Need to Know To Scale This Month
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Leaps Ahead January: What You Need to Know To Scale This Month

It is 2023 believe it or not and while there are global economic headwinds, the...

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Latest Posts

  • Free to Paid: How to Convert Free Trial to Paying Customers March 21, 2023
  • Why use Flexible Pricing in SaaS so that Product Updates don’t Impact Pricing March 16, 2023
  • Help Center Best Practices: The overlooked Customer Service Rep March 16, 2023
  • Turning a Crisis into an Opportunity: Strategies for Startups to Thrive Despite SVB Collapse March 15, 2023
  • The Different Customer Success Roles and Their Skills March 14, 2023

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