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Category: blog

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  • blog
The Power of Youtube Marketing: Boost Your SaaS Product’s Visibility with Video
  • blog
  • Marketing
  • Metrics

The Power of Youtube Marketing: Boost Your SaaS Product’s Visibility with Video

As a SaaS business owner, you are always looking for ways to increase your product’s...

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Unpacking the Power of Customer Portals: A Must-Have for Modern Business Strategies
  • blog
  • Customer Success
  • Customer Support

Unpacking the Power of Customer Portals: A Must-Have for Modern Business Strategies

As someone who works in the business world, I’m always looking for ways to streamline...

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Mastering Customer Support FAQ: Everything You Need to Know
  • blog
  • Customer Support

Mastering Customer Support FAQ: Everything You Need to Know

Customer support representatives know firsthand how important it is to have a well-designed and comprehensive...

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Top Help Desk Software: A Comprehensive Comparison
  • blog
  • Customer Support

Top Help Desk Software: A Comprehensive Comparison

‍‍If you are looking to automate your Customer Support, you have come to the right...

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Why An Effective Onboarding Strategy is Important to Create Successful Customer Experience
  • blog
  • Customer Experience
  • Customer Onboarding

Why An Effective Onboarding Strategy is Important to Create Successful Customer Experience

A SaaS B2B onboarding strategy is a plan designed to ensure that new customers are...

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Maximizing Profits: 5 Ways to turn your Customer Support Strategy into a Revenue stream
  • blog
  • Customer Support

Maximizing Profits: 5 Ways to turn your Customer Support Strategy into a Revenue stream

As a business owner, you are always looking for ways to maximize profits. One area...

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What is Product Benchmarking and How to Optimize Your Product’s Performance?
  • blog
  • Product Success
  • Product-Led

What is Product Benchmarking and How to Optimize Your Product’s Performance?

If you’re curious about product benchmarking and keen to learn how it can help optimize...

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Measuring Customer Health Score Made Easy: The Stickiness Ratio Approach
  • blog
  • Customer Success
  • Metrics

Measuring Customer Health Score Made Easy: The Stickiness Ratio Approach

‍As a business owner or product marketer, it’s essential to understand how your customers perceive...

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Leaps Ahead May: What You Need to Know To Scale This Month 
  • blog
  • Product-Led
  • Resources

Leaps Ahead May: What You Need to Know To Scale This Month 

It’s almost halfway through 2023 and it certainly hasn’t been dull. We’ve hit a 5...

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Top 12 no-BS Customer Success Best Practices for SaaS [2023 Update]
  • blog
  • Customer Success

Top 12 no-BS Customer Success Best Practices for SaaS [2023 Update]

As a SaaS company, there is a never-ending checklist of tasks to consider, strategies to...

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Boost Your Product Engagement with These Key Metrics to Measure and Analyze
  • blog
  • Product Success

Boost Your Product Engagement with These Key Metrics to Measure and Analyze

As a product manager, it’s vital to understand the importance of product engagement. It’s not...

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Maximizing Customer Satisfaction: Customer Service vs Customer Support
  • blog
  • Customer Service
  • Customer Success
  • Customer Support

Maximizing Customer Satisfaction: Customer Service vs Customer Support

In today’s digital age, customers have more options than ever before. They can research products,...

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