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Blogs by Stephanie Rubin

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Customer Support in 2022: How to Achieve Long-Term Success
  • blog
  • Customer Service
  • Customer Success
  • Customer Support

Customer Support in 2022: How to Achieve Long-Term Success

Customer support is the subset of customer service in charge of solving issues that customers...

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Fireside Chat with Peter Armaly: The Journey from Defining the Voice of the Customer to Implementation
  • blog
  • Customer Experience
  • Customer Journey
  • Fireside Chat

Fireside Chat with Peter Armaly: The Journey from Defining the Voice of the Customer to Implementation

In this episode of our Fireside Chat Series, I sat down with Peter Armaly, one...

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Customer Success: The Key To Customer Onboarding
  • blog
  • Customer Onboarding
  • Customer Success

Customer Success: The Key To Customer Onboarding

When a client creates a customer success account, they may have a wealth of questions....

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Fireside Chat with Daniel Peris: How to implement an SEO Acquisition Plan designed for Content Performance?
  • blog
  • Fireside Chat

Fireside Chat with Daniel Peris: How to implement an SEO Acquisition Plan designed for Content Performance?

Our recent Fireside Chat came with a twist, as we took a turn off the...

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Pekebook Case Study: Improving User Experience, Automating Onboarding Processes & Creating WOW Moments with FROGED
  • Case Studies
  • Customer Experience
  • Customer Onboarding

Pekebook Case Study: Improving User Experience, Automating Onboarding Processes & Creating WOW Moments with FROGED

Hello, I’m Víctor Llisó, co-founder of Pekebook. I was born in Barcelona, have a degree...

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Fireside Chat with Donna Weber – Why Onboarding is Critical to Your Success
  • blog
  • Customer Onboarding
  • Fireside Chat

Fireside Chat with Donna Weber – Why Onboarding is Critical to Your Success

In our latest Fireside Chat, I sat down with Donna Weber, renowned onboarding expert and...

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2022 Customer Success Insights: Millennials vs. Gen Z
  • blog
  • Fireside Chat

2022 Customer Success Insights: Millennials vs. Gen Z

Our final Fireside Chat of 2021 came with a bit of a twist. FROGED CEO...

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Fireside Chat with Ramli John – Accelerate Saas Growth with Customer Onboarding
  • blog
  • Fireside Chat
  • Product-Led

Fireside Chat with Ramli John – Accelerate Saas Growth with Customer Onboarding

In October 2021, we sat down for a Fireside Chat with Ramli John, Managing Director...

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Fireside Chat with Perry Monaco – Scale your customer success
  • blog
  • Customer Success
  • Fireside Chat

Fireside Chat with Perry Monaco – Scale your customer success

We sat down with Perry Monaco, Head of Global Customer Success Strategy at LinkedIn to...

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Fireside Chat with Anika Zubair – The Future of Customer Success
  • blog
  • Customer Success
  • Fireside Chat

Fireside Chat with Anika Zubair – The Future of Customer Success

Last year we sat down with Anika Zubair, for our first Fireside Chat ‘The Future...

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SaaS Customer Retention – 14 Battle Proven Strategies from Top Experts
  • blog
  • Retention & Engagement

SaaS Customer Retention – 14 Battle Proven Strategies from Top Experts

14 SaaS Retention Strategies that Boost Growth ‍ So you’ve got tons of new users...

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How 7 SaaS Companies Use Customer Support to Drive Growth
  • blog
  • Customer Support

How 7 SaaS Companies Use Customer Support to Drive Growth

What is SaaS support? On the surface, SaaS support has all the markers of traditional...

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Latest Posts

  • Free to Paid: How to Convert Free Trial to Paying Customers March 21, 2023
  • Why use Flexible Pricing in SaaS so that Product Updates don’t Impact Pricing March 16, 2023
  • Help Center Best Practices: The overlooked Customer Service Rep March 16, 2023
  • Turning a Crisis into an Opportunity: Strategies for Startups to Thrive Despite SVB Collapse March 15, 2023
  • The Different Customer Success Roles and Their Skills March 14, 2023

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FROGED Logo
Our dynamic and flexible platform is built with a simple philosophy: be more proactive and less reactive, create brand advocates and make it easy. Like, really easy.
Get Started
No credit card required
Book a Demo

FROGED

Pricing
About Us
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