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Blogs by Heather Rodgerson

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  • Heather Rodgerson
The top 5 Intercom alternatives
  • blog
  • Customer Support

The top 5 Intercom alternatives

Did you know that sales, marketing, and support teams at more than 25,000 businesses use...

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The main SaaS Churn Reasons and How you can Stop your Customers from Leaving
  • blog
  • Churn Rate

The main SaaS Churn Reasons and How you can Stop your Customers from Leaving

Increasing and retaining customers is more challenging than you may think. Several factors are included,...

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Top Product-Led Growth Companies in 2022
  • blog
  • Product-Led

Top Product-Led Growth Companies in 2022

You’ve probably heard about companies such as Slack, Productboard, Calendly, or Dropbox. We know they...

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Engagement vs. Retention in SaaS: what are the main differences?
  • blog
  • Customer Journey
  • Metrics

Engagement vs. Retention in SaaS: what are the main differences?

Did you know that boosting customer retention by 5% increases profits by up to 95%?...

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Customer Segmentation: Definition & Examples
  • blog
  • Marketing

Customer Segmentation: Definition & Examples

Did you know that 77% of marketing ROI comes from segmented, targeted, and triggered campaigns?...

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The Consumer Decision Journey in SaaS: Steps and its Evolution
  • blog
  • Customer Journey

The Consumer Decision Journey in SaaS: Steps and its Evolution

The SaaS industry is growing rapidly every year. According to Grand View Research, the SaaS...

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Net Revenue Retention (NRR): Definition and Best Practices
  • blog
  • Churn Rate
  • Customer Success

Net Revenue Retention (NRR): Definition and Best Practices

If you’re in the SaaS market, you probably know that the main goal of most...

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Redundant Technology: How to Reduce the Costs of your Tech Stack
  • blog

Redundant Technology: How to Reduce the Costs of your Tech Stack

Before this pandemic and crisis, the B2B market was experiencing continuous growth, and companies were...

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Application of CRM: Different Types and Benefits
  • blog
  • Customer Journey
  • Marketing
  • Resources

Application of CRM: Different Types and Benefits

The customer relationship management market is one of the fastest-growing industries. According to Statista, the...

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SaaS vs. PaaS vs. IaaS: Definitions and Main Differences
  • blog

SaaS vs. PaaS vs. IaaS: Definitions and Main Differences

With so much digital jargon nowadays, it can often seem like we’re talking an entirely...

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Help Article Best Practices and Tips
  • blog
  • Customer Support

Help Article Best Practices and Tips

Did you know 89% of millennials use a search engine to find answers before calling...

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5 Easy Ways to Build an Omnichannel Customer Experience in SaaS
  • blog
  • Customer Experience

5 Easy Ways to Build an Omnichannel Customer Experience in SaaS

If you’re a SaaS business, you already know how important it is to build an...

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Latest Posts

  • Free to Paid: How to Convert Free Trial to Paying Customers March 21, 2023
  • Why use Flexible Pricing in SaaS so that Product Updates don’t Impact Pricing March 16, 2023
  • Help Center Best Practices: The overlooked Customer Service Rep March 16, 2023
  • Turning a Crisis into an Opportunity: Strategies for Startups to Thrive Despite SVB Collapse March 15, 2023
  • The Different Customer Success Roles and Their Skills March 14, 2023

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Our dynamic and flexible platform is built with a simple philosophy: be more proactive and less reactive, create brand advocates and make it easy. Like, really easy.
Get Started
No credit card required
Book a Demo

FROGED

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