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Blogs by Heather Rodgerson

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  • Heather Rodgerson
Top 6 User Onboarding Software for 2023
  • blog
  • Customer Onboarding

Top 6 User Onboarding Software for 2023

Nowadays, companies, especially in SaaS, have a very short time to prove their product’s worth...

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5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success
  • blog
  • Customer Experience
  • Customer Onboarding

5 Ways to Use Onboarding Flow and User Experience to Boost Customer Success

Did you know that 74% of potential customers will switch to other solutions if the...

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How to Increase your SaaS Retention Rate
  • blog
  • Retention & Engagement

How to Increase your SaaS Retention Rate

You’ve finally launched your SaaS company, and you’ve been working tirelessly to make it perfect
...

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What is Product Analytics and why should you track it?
  • blog
  • Metrics
  • Product Success
  • Product-Led

What is Product Analytics and why should you track it?

Creating a product that works is one thing, but continually making it the best it...

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The 5 Best Customer Success Software for 2023
  • blog
  • Customer Success

The 5 Best Customer Success Software for 2023

Did you know that, according to Forbes, attracting new customers is up to five times...

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CAC Payback: What is it, and how is it calculated?
  • blog
  • Customer Acquisition
  • Metrics

CAC Payback: What is it, and how is it calculated?

Have you ever heard the phrase spend money to make money? It’s totally true, and...

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Personalized Onboarding in Saas: Why it’s so Important
  • blog
  • Customer Onboarding

Personalized Onboarding in Saas: Why it’s so Important

Everyone is different, and people have individual needs and perspectives. That’s why personalization is so...

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What is the ARPU of Your SaaS And How To Track It?
  • blog
  • Metrics

What is the ARPU of Your SaaS And How To Track It?

Do you know what the secret of creating a successful SaaS company is? We do:...

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The Main Customer Success Metrics your SaaS Needs to Track in 2023
  • blog
  • Customer Success
  • Metrics

The Main Customer Success Metrics your SaaS Needs to Track in 2023

Welcome to the definitive 2023 guide about Customer Success Metrics for SaaS!  You’re probably familiar...

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SaaS Churn Benchmarks: Does your company have an acceptable rate?
  • blog
  • Churn Rate

SaaS Churn Benchmarks: Does your company have an acceptable rate?

Every company suffers from customer churn. It’s unavoidable. The chances that a customer will cancel...

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The Best Free Knowledge Base Software for 2023
  • blog
  • Customer Onboarding
  • Customer Service
  • Customer Support

The Best Free Knowledge Base Software for 2023

You’ve probably heard it a million times: it’s important to keep the customer happy. And...

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Best Digital Adoption Platforms to consider in 2023
  • blog
  • Customer Onboarding
  • Customer Support
  • Product Success

Best Digital Adoption Platforms to consider in 2023

Did you know that there are currently approximately 30,000 SaaS companies, and globally, there are...

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Categories

  • blog (175)
  • Case Studies (6)
  • Churn Rate (13)
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  • Customer Experience (31)
  • Customer Journey (18)
  • Customer Onboarding (29)
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  • Customer Success (31)
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Latest Posts

  • NPS Survey Best Practices: Convert Passive Users into Promoters February 8, 2023
  • The Ultimate Churn Prediction Guide for 2023 February 8, 2023
  • Fireside Chat with Eric Brown | The Dynamics between Marketing & Valuation February 6, 2023
  • LTV in SaaS: Why Track Customers’ Lifetime Value? February 3, 2023
  • What’s in a Chat Widget? February 1, 2023

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